System Administrator - Technology Resource Group
Okemos, MI
About the Job
RESPONSIBILITIES
REQUIREMENTS
- Administer middleware software solutions, enterprise email and instant messaging solutions, web application solutions, enterprise directory services and other ancillary applications
- Apply patching and regular updates to supported application systems.
- Supporting enterprise storage and backup platform/systems
- Primary administrator and level 1 and 2 approver for all Application Support Services change management functions, including back-end application support, configuration tuning and optimization and scripting.
- Analyze deep transaction tracing, synthetic monitoring, real user monitoring and network monitoring to assist with recommendations, incident response and problem resolution.
- First responder to all incidents involving supported applications.
- Assist with the collection and analysis of performance monitoring involving supported applications.
- Create, update and maintain department work instructions.
- Perform technical Proof of Concepts (POCs) for new tools and services.
- Participate in department projects.
- Research technical issues and provide recommendations for resolution and process improvements.
REQUIREMENTS
- Working knowledge of enterprise backup and storage.
- Ability to analyze and resolve complex problems using independent judgment while communicating effectively with internal and external customers.
- Ability to provide on-call support twenty-four hours a day, seven days a week.
- Occasional travel may be required to some enterprise sites.
Source : Technology Resource Group
