System Administrator - Ever Staff
Port Clinton, OH 43452
About the Job
Job Description
Job Summary:
This role is responsible for the implementation, ongoing support, maintenance, patch management, performance monitoring, and overall uptime of the network and server infrastructure.
Key Responsibilities:
- Network Design and Support: Design, implement, and provide ongoing support for the network, including Cisco switches, wireless devices, and Juniper firewalls.
- Server Support: Oversee both physical and virtual server environments (VMware), ensuring smooth operation and timely issue resolution.
- Server Applications Support: Maintain and support server-based applications, such as Microsoft Exchange, Active Directory/DNS, System Center Configuration Manager (CM), and various business-critical applications.
- Escalation Point: Serve as an escalation point for IT Specialists, assisting in resolving complex network issues and providing basic training to junior team members.
- Documentation Management: Develop and maintain comprehensive documentation for all network and server infrastructure implementations, including updates for existing systems.
- Hardware and Software Management: Manage the installation, maintenance, and troubleshooting of workstation and network hardware, including PCs, printers, and scanners, as well as specific software.
- Vendor Liaison: Act as the primary point of contact with network vendors, working to resolve hardware and software issues in a timely manner.
- System Installation: Oversee the installation of hardware and software systems, including updates, patches, and upgrades to ensure the systems are up-to-date and secure.
- System Analysis and Troubleshooting: Collaborate with system users to analyze workflows, identify issues, and develop tailored solutions for specific system requirements.
- Training Coordination: Lead initial and ongoing training programs for staff regarding system hardware and software, ensuring that users understand how to effectively utilize IT resources.
- Security Management: Implement and maintain security protocols for system access, monitor network security, and address any security threats or breaches proactively.
- Problem Resolution: Troubleshoot and resolve network-related issues, identifying root causes and implementing effective solutions.
- User Support and Feedback: Manage user expectations, gather feedback on network performance, and work on continuous network improvements.
- Software Licensing and Asset Management: Oversee software licensing compliance, monitor software distribution, and maintain accurate asset management records.
- Help Desk Support: Provide Level-2 support to the Help Desk team and system users, including administration and management personnel, ensuring timely resolution of IT issues.
- Ongoing IT Support: Provide technical assistance, training, and guidance to fellow Information Systems team members and end users, establishing best practices for network utilization.
- On-Call Support: Provide on-call and standby support as required, ensuring prompt response to any urgent network issues or system failures.
- Regulatory Compliance: Ensure adherence to federal, state, and local regulations, including HIPAA, Joint Commission standards, and other relevant compliance requirements, by staying informed on legislative changes and advising management on necessary actions.
- Confidentiality and Data Integrity: Maintain the confidentiality and security of patient information in line with HIPAA regulations, ensuring appropriate access and use of sensitive data.
- Compliance with Corporate Policies: Follow corporate compliance policies, report violations, and seek training as necessary to uphold ethical standards.
- Workplace Conduct: Adhere to established work hours and breaks, demonstrate respect for colleagues, and minimize personal distractions during work hours.
- Travel Requirements: Primarily local travel during business hours, with occasional out-of-area or overnight travel as needed.
- Note: This job description is intended to outline the primary duties and responsibilities of the role. It is not exhaustive and may be subject to change based on needs.
Qualifications:
- Education: Associate’s degree in Information Systems or a related field, or equivalent work experience.
- Experience: A minimum of 2 years of relevant experience in network and server infrastructure support (additional experience may be considered in lieu of formal education).
- Technical Knowledge: Strong understanding of networking principles, server and workstation support, and security practices. Capable of designing, installing, managing, and maintaining network systems.
- IT Proficiency: Familiarity with a wide range of computer systems, data storage solutions, reporting tools, and information management principles.
- Adaptability: Quick to learn new technical concepts and technologies; able to stay current with industry trends and advancements.
- Problem Solving and Initiative: Demonstrates strong analytical skills, creativity, and attention to detail while working independently in a fast-paced environment.
- Communication Skills: Ability to communicate clearly and effectively, both in writing and verbally. Skilled at generating and maintaining documentation.
- Experience: 4+ years of experience providing network/server infrastructure support in a corporate setting.
EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)
Source : Ever Staff
