System Administrator (SA) II - Fidelis Technologies

Come embark on an exciting adventure with a company that believes in the success of our people and invests in their growth. We are fast growing and lots of opportunity across a growing base of mission sets and contracts.  

Come be part of a family and team that makes a difference for tomorrow today!

Desired Skills:

The Level 2 System Administrator (SA) shall possess the following capabilities: 

• Provide support for implementation, troubleshooting and maintenance of IT systems 
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems 
• Manage the daily activities of configuration and operation of IT systems 
• Provide assistance to users in accessing and using IT systems (U) Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems 
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. 
• Provide support for the escalation and communication of status to agency management and internal customers (U) Optimize system operations and resource utilization, and perform system capacity analysis and planning 
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets 
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process 
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Job Duties:

• Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. 
• Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. 
• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. 
• Provides support for the escalation and communication of status to agency management and internal customers. 
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process. 
• Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Education:

• Bachelor’s degree in a technical discipline from an accredited college or university is required. 
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Qualifications:

• Ten (10) year’s as a SA in programs and contracts of similar scope, type, and complexity is required.

Certifications:

• Cyberspace Workforce Improvement Program (CWIP) compliant security personnel/CWIP certification.

Clearance Requirements:

• TS/SCI with Poly

Other Essential Functions:

Must be able to communicate effectively both verbally and in writing. 

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