System Analyst II - Duly Health and Care

IT Systems Analyst II

• Full-Time, 40 hours per week.
• Monday- Friday; Hours will vary.
• Hybrid - Must be willing to travel to Downers Grove Corporate Office.

The Systems Analyst II position formulates and defines systems scope and objectives based on both user needs and applicable business systems and industry requirements. This position devises or modifies procedures to solve complex business problems including analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications. The Systems Analyst II position provides a highly technical level of most phases of the systems lifecycle while considering the business implications of the application of technology to the current and future business environment.

MAJOR RESPONSIBILITIES

• Subject Matter Expert for at least one to two functionality areas or applications which includes fully understanding the application and able to solve unique problems within that application. Responsible for identifying new applications/functionality areas to build expertise (40%)
• Conducts software design, development and maintenance of utilities and applications to solve specific business problems
• Assisting in planning/analyzing of high-level software strategies & solutions through functional and technical expertise including planning/managing upgrades
• Planning, development, and support for application interfaces with Epic
• Identify ways to foster a team environment. Look for opportunities to increase the knowledge sharing amongst the rest of the IT department and with our partners and customers. (40%)

• Provide training and coaching to other members of the IT department (including Analysts I and II).
• Working with end-users to address and resolve technology issues which arise with daily operational use of supported hardware and software solutions

• Supporting and mentoring less-technical and/or less-experienced system and business analysts during system design and maintenance

• Interact directly with other team members, physicians, and end-users, to understand business problems and help to identify solutions.
• Working with end-users to help them understand the defined workflows and system functionality.
• Working with end-users and other team members to identify when new workflows or functionality is required to meet their individual needs.

• Identifying, analyzing, escalating, and resolving critical initiative risks and issues. (20%)
  • Defining and communicating project standards and guidelines around the applications and workflows.
  • Documenting system requirements, release notes, test plans, training documentation, etc. as required by our project delivery methodology.
  • Coordinate with other administrative and support teams within DMG (i.e., compliance, patient accounts).
  • Focus on continuous improvement within the IT department.
  • Ensure that every business customer that approaches IT has a positive experience.
  • All other duties as assigned.

Level of Education

Bachelor’s Degree in Information Technology or 4 years related experience or equivalent combination of education and experience. Master’s Degree a plus.

Years of Experience

• Minimum of 3-5 years if incumbent has bachelor’s degree OR 9 years if incumbent doesn’t have bachelor’s degree

Describe Type of Experience

• 3-5 years of work experience in an IT application development role.
• Experience with SQL Server, SSIS, IIS, SharePoint not required but beneficial.
• Project management experience required.
• Previous experience demonstrating process improvements.
• Healthcare experience strongly preferred.