System Director of Spiritual Care - Yale New Haven Health

Overview:To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The YNHHS Director of Spiritual Care provides visionary leadership and oversight of YNHHS' care signature in all aspects pertaining to spiritual care, specifically at significant touch points of a patient's experience in accordance with high quality and professional chaplaincy practice. As part of the YNHHS administrative team, the System Director of Spiritual Care will educate and advocate for the provision of culturally and spiritually sensitive services in a shifting social environment. Collaborate with Hospital, Health System and community leadership to achieve the YNHHS strategic vision, mission, and goals of the organization. Coordinate spiritual care departments across System entities to ensure maximum benefits to the patients/families and staff of all delivery networks through the maximization of resources.

EEO/AA/Disability/VeteranResponsibilities:

• 1. Provide vision and leadership for the delivery of culturally and spiritually sensitive services across disciplines.
• 2. Assure excellence in the delivery of care signature spiritual care for all patients, family members and staff through attention to and use of best practice, including the standardization of practice and policy.
• 3. Seek patient/family feedback to identify and fill gaps in the patient's spiritual and religious experience.
• 4. Develop strategic approaches to involve and train all disciplines in the delivery, availability and appropriateness of spiritual care.
• 5. Elevate the expertise of chaplains throughout YNHHS through the standardization of training and credentialing.
• 6. Oversee the provision of crisis care to employees and departments and collaborate with relevant departments to support employee wellness.
• 7. In accordance with HIPAA and the YNHHS Patient Right Policy, increase community clergy access to their membership through coordinated and efficient dissemination of patient information.
• 8. Provide creative leadership to the development of innovative Clinical Pastoral Educational programming at YNHHS; maintain accreditation per the standards of The Association of Clinical Pastoral Education, Inc.
• 9. Coordinate and standardize performance metrics; identify and drive improvement strategies based on analysis and best practice in the field.
• 10. Work with interdepartmental entities and patient experience colleagues to identify gaps in patients? spiritual care needs. Lead in the development and implementation of comprehensive strategic solutions.
• 11. Provide administrative and fiscal oversight for all Departments of Spiritual Care including human resource management, managing funds and monitoring budget performance.
• 12. Collaborate with Patient Experience leadership and departments to drive strategy and maintain focus on best-in-class patient and family centered care.

Qualifications:

EDUCATION

Bachelor's degree and Graduate Theology Degree (Master of Divinity or its equivalent)

EXPERIENCE

5 to 10 years of hospital chaplaincy experience including: direct spiritual care of the sick and their caregivers, direct responsibility for clinical pastoral education, and some intra- and inter departmental administrative experience.

LICENSURE

Ordination or certification in Religious Vocation; endorsement for institutional ministry by ecclesiastical authority; board certification as a professional chaplain (which requires in addition to the above, 4 units, or 1600 hr of Clinical Pastoral Education); certification as a teaching chaplain (ACPE Supervisor) by the Association of Clinical Pastoral Education, Inc [ACPE certification requires and additional 2 or more units of Supervisory CPE, 2 - 4 years of supervised teaching experience and the demonstration (via written theory papers, practice presentations and committee appearances) of professional, pastoral, educational and conceptual competence.]

SPECIAL SKILLS

Demonstrated emotional and spiritual maturity sufficient for to provide leadership in complex multi-disciplinary and multi-faith tertiary care clinical settings.

PHYSICAL DEMAND

Flexibility in coping with shifting demands on time and energy. Must be able to travel to all delivery care networks.