System Engineer II - Professional Staffing Services Group

Job Title: System Engineer 2 - Distributed & Cloud Systems - 3-6 month temp to hire

Location: Dalton, GA

***position is mostly remote, but candidates must be local for occasional on-site work

Pay: $60-$70/hr

Weekday, Night, Weekend, On Call availability required

Essential Duties:

This position requires thought leadership, technical skills, and organizational influence.

• Maintain Infrastructure - Support current infrastructure environments
• Produce and maintain proactive designs and plans that prioritize IT operational improvements
• Maintain and optimize system options and configurations to include ongoing upgrades
• Develop and execute performance analysis designs and plans
• Project Support - Support improvements to initiatives
• Participate regularly in business-oriented and technical projects, task forces, and status meetings, and become involved in business strategy discussions as early as possible
• Support development teams during application development, quality assurance, user acceptance, staging and production
• Provide architecture recommendations, debugging and problem-resolution assistance to the Infrastructure and Application development teams
• Assist with research, testing, certification, and communication of new technology, services, applications, and utilities for platform technologies
• Leading project development and coordination for specific technical projects.
• Resiliency Support - Support the resiliency of the systems environments:
• Maintain ongoing operational readiness to ensure ongoing infrastructure support
• Perform troubleshooting and diagnostic tracing of running applications
• Assist with instrumentation and observability functions by creating, configuring, and leveraging templates to proactively monitor and alert on system issues
• Assist Level One and Level Two support to ensure knowledgebase, processes, and procedures are kept up to date
• Provide scripting, workflows, and automation for the infrastructure environments
• Manage incident identification, determination, isolation, and resolution
• Design and build out strategies for support of emerging technologies
• Preparation - Plan and execute according to documented guidelines
• Perform all activities within the established plans and schedules
• Ensure documented management approval is secured prior to making any changes to a production environment
• Maintain current knowledge and skill levels appropriate to Shaw Goals
• Provide technical advice and assistance to Shaw personnel
• Follow the department's Sarbanes-Oxley and other regulatory compliance requirements and follow all testing and verification guidelines
• Configuration and Provisioning - Install, configure, deploy, migrate, maintain, patch and decommission infrastructure components
• Distributed
• Cloud (eg, Azure, AWS, GCP)
• Servers (eg, Linux, Windows, Unix)
• Instrumentation/Observability software (eg, Foglight, Solarwinds, Azure Monitor)
• Successfully install, configure, and manage the Linux & Windows Operating Systems, including system patching, version updates, and daily maintenance needs
• Successfully install, configure, and manage cloud solutions (VMs, PAAS, data entities and other solutions) to satisfy application needs
• Successfully install, configure, and manage Application servers (Eg: Tomcat, JBoss, IIS)
• Successfully install, configure, and manage Container environments
• Create scripting to automate common tasks with languages such as PowerShell, python, Bash etc
• Security (eg, Azure Sentinel, Azure Defender)
• Documentation review and technical guidance on provisioning and configuration activities.
• Additional responsibilities may include
• Foundational
• Encourage, recognize, and support each team member's contributions and the team's joint results
• Project a genuine sense of enthusiasm regarding project goals and progress
• Collaborate with IT application teams on changes, requests, and incidents
• Communicate regularly on the status of delivering on a commitment
• Discover and describe the issues, patterns, and opportunities that underlie the stated problems
• Effectively prioritize activities, manage time, and honor commitments
• Identify and gather needed facts and requirements regarding the business and systems from available sources and direct observation
• Create scripting to automate common tasks with languages such as PowerShell, python, TSQL etc
• Write and publish concise, action-oriented documents and presentations
• Transform observations into patterns, conclusions, and recommendations summarizing benefits, costs, and risks
• Generate alternative solutions and evaluate them according to established criteria
• Conduct meetings (eg, one-on-one interviews, group presentations, facilitated sessions, and project reviews)
• Build effective business and IS relationships (win/win agreements)
• Manage expectations regularly via documented agreements and revisions
• Assemble the right mix of people to accomplish defined objectives
• Understand, respect, and capitalize on the varying expertise and roles contributed by each team member

Knowledge, Skills, and Abilities:

• Minimum Qualifications:
• BA / BS degree in engineering, computer science, information systems, or equivalent practical experience
• Relevant experience in a Fortune-500-scale, IT-related department seven years
• Demonstrated experience serving in a system administration, system engineering, or database administration role.
• Basic skills
• Understanding of global networking and protocols 
• Understanding of ITIL Incident, Problem, Change, and Service Request Management procedures
• Understanding of scripting, reporting and monitoring
• Understanding of system administration with an operating system or database administration background 
• Understanding of system engineering, design, and security with an operating system or database administration background 
• Experience developing knowledgebase articles and procedural documentation for effective communication to other organizational units
• Understanding of business continuity planning
• Distributed Systems
• Compute administration or engineering with a Unix/Linux, Windows, and/or VMWare background
• Knowledge and experience with Azure Cloud architectures
• Understanding of other Cloud environments (e.g., AWS, Hybrid Cloud)
• Knowledge of database systems (DB2, SQL, Postgres etc)
• Knowledge of storage area network environment
• Knowledge of Local area and wide area networks (LAN/WAN)
• Demonstrated knowledge of TCP/IP, DHCP, DNS, etc
• Understanding of programming languages (Powershell, Bash, Python)
• Demonstrated knowledge of operating systems (e.g., Windows, Linux)
• Demonstrated knowledge of .NET, Java
• Demonstrated knowledge in supporting large scale application and Operating System patches and upgrades using Azure Update Management, SCCM
• Demonstrated knowledge of Directory Services Software (LDAP, Microsoft Active Directory)
• Demonstrated knowledge of JEE technology (Tomcat, JBOSS)
• Demonstrated knowledge of Messaging Technology (MQ, Kafka, JMS)
• Demonstrated knowledge of Software distribution
• Experience with instrumentation tools such as Azure Monitor, Datadog, Moogsoft, New Relic, Splunk, and Tableau for web application, performance, and network monitoring
• Demonstrated knowledge of Certificate Management
• Demonstrated knowledge of AKS, Arc, HCI, Monitor, SCCM
• Demonstrated knowledge of cloud-native microservice patterns
• Demonstrated knowledge of Microsoft Active Directory, AAD, SSO, and other security practices and tools
• Preferred Qualifications:
• Passion for the "everything as code," "automate everything," "security first," and "data beats opinions"
• Show a strong desire to learn and grow in an ever-evolving space with new technologies
• Acts as an integral member of the team
• Possesses good organizational skills and time-management skills
• Sets challenging goals and works diligently to achieve or surpass them
• Acts as an integral member of the team
• Possesses good organizational skills and time-management skills
• Sets challenging goals and works diligently to achieve or surpass them
• Manages competing demands in a stressful environment manages competing demands in a stressful environment experience in a global operating environment
• Thorough understanding of data structures and algorithms
• Maintain a working knowledge of Data Center procedures and schedules
• Familiarity with Infrastructure as code concepts and languages such as Terraform
• Possesses above-average problem-solving skills
• Be an empowered self-starter that demonstrates the independent initiative to discover and ensure the evaluation of business and technical opportunities
• Knowledge of software design patterns
• Experience includes Azure Sentinel
• Analyze and document problems and requirements that are understandable at all levels
• Communicates, both (verbally and in writing), with people at all levels of the corporation clearly and concisely
• Possesses excellent work habits, including the ability to work well with others
• Takes initiative, keeps promises, honors commitments, and takes responsibility for own actions or mistakes
• Promotes change as necessary in a continually improving organization; is enthusiastic and optimistic in the face of change
• Ability to plan, schedule, and implement projects on time
• Maintain a healthy sense of urgency, balancing the need to achieve short-term tactical results with the importance of strategic planning for long-term flexibility
• Required Leadership Competencies:
• Influence Others
• Demonstrate Good Judgment
• Innovate
• Coach and Support
• Build Trusting Relationships

Working Conditions:

• While much of this work can be done remotely, occasional onsite work may be required in Dalton, GA
• Occasional travel may be required to various manufacturing and distribution sites if needed
• On-call rotation is required
• Night and weekend work will be required for implementations or major incident support

Equipment and Materials Utilized

Azure, AWS, Github, Terraform and M365 cloud tools are required.