System Engineer - HCA Healthcare
Kansas City, MO 64131
About the Job
Description
Introduction
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a System Engineer today with HCA Healthcare.
Benefits
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Come join our team as a(an) System Engineer. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!
GENERAL SUMMARY OF DUTIES – The Systems Engineer assists with the design, implementation, monitoring, and support of HCA MidAmerica hospital facility systems and storage infrastructure. As a primary technical resource, the System Engineer is responsible for the set-up, repair, and monitoring of the Division’s Windows and Linux servers. The System Engineer also handles support tickets within designated SLAs and is the escalation point for facility based IT technicians.
The System Engineer maintains the HCA systems while adhering to and supporting HCA ITG policies and procedures. This position focuses on facility-based projects, strategic planning, and will be included in the rotating on call shift. On call shifts are one week long and rotates between a five person team which equates to roughly 10 on call shifts a year.
Supervisor – Manager of Systems Engineering or Director of Technical Services
Supervises – None
Duties include but are not limited to:
• Assist with the design, implementation, monitoring, and support of hardware and software to support the systems and storage infrastructure. This includes, but is not limited to: monitoring servers, SAN, data protection (backup and archive), and distributed services/resources for failures and recommending corrective action.
• Assist with the creation, implementation and maintenance of standard operating procedures for equipment installation, configuration support, system operations which improve service and repeatability.
• Assist with the maintenance and support of facility-level systems and storage equipment, including but not limited to: server equipment, SAN, data protection, and other distributed services.
• Participation in and support of facility-level technical implementation projects.
• Provides 24x7 on-call support based on IT staff rotation and carries a pager as warranted, to assist with troubleshooting, coordination, escalation, and resolution of systems or storage-based incidents, equipment failures, etc.
• Aids and trains users on proper use of Systems and/or facility technology
• Mentors and trains System Administrators and Associate System Administrators, as needed.
• Participates in facility-based IT project planning, as needed.
• Effectively works with corporate IT&S personnel to ensure priorities and standards are achieved. This includes, but is not limited to: Customer Support, corporate Wintel Engineering, corporate Security, and external vendors to support facility operations.
• Communicates and escalates incidents and requests beyond scope of ability to senior service resources.
• Coordinates and participates in regular -wide meetings and workshops with facility technical staff to ensure timely transfer of knowledge which impacts HCA-approved systems and storage architecture and security policies.
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.
• Aids and trains users on proper use facility technology.
• Adheres to and supports HCA IT&S standards, policies and procedures.
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
• Adheres to Code of Conduct and Mission & Value Statement.
• Performs other duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES:
Required Experience:
-Minimum of 1 year deploying, administrating, and troubleshooting infrastructure, including compute, storage, and networking.
Fundamental knowledge of the following:
-VMware Virtualization Ecosystem: vCenter, ESXi, vSphere
-Backup and storage technologies such as Commvault
-Microsoft Server 2016/2019/2022 including Active Directory, Group Policy, Network Shares, Permissions, and configuration.
-Networking concepts such as the OSI model, subnetting, VLAN configuration, and troubleshooting tools.
-Familiarity with infrastructure security best practices and NIST standards.
Additional Experience that is preferred:
-Experience with deployment tools such as Microsoft SCCM: baselines, collections, deployments.
-Working knowledge of Linux as an operating system
-Experience configuring SQL Management Studio
-Experience with Citrix Xenapp or XenDesktop
EDUCATION:
· High School Diploma
CERTIFICATIONS/LICENSES:
· Valid state drivers license, proof of auto insurance, and reliable personal transportation capable of transporting both employee and standard work equipment
· MCSA or other equivalent cloud or VMware certifications a plus
PHYSICAL DEMANDS/WORKING CONDITIONS - Requires equal amounts of prolonged sitting and standing or walking, some bending, stooping and stretching, eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. Position may occasionally require ability to lift up to 50 pounds, and to push or pull a cart. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Must be able to express or exchange ideas verbally, have a normal range or hearing, and have the ability to see and obtain impressions, shape, size, and other characteristics with eyes. Work is performed in an office environment and in network/server equipment environments. Work may be stressful at times, and may involve contact with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel to facilities may be required.
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our System Engineer opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.