System Support Specialist I 03565 NWSOL - North Wind Group

Location: Richland, Washington/Remote
Title: System Support Specialist I
Schedule (FT/PT): Regular Full Time
Travel Required: No
Clearance: Ability to Obtain

North Wind Solutions is a Government contracting small business with operations at military and civilian installations across the United States. The company's focus is facilities operation and maintenance, waste management and radiological services, security control and force protection, and environmental services.

POSITION PURPOSE:
North Wind Solutions Information Management and the North Wind Enterprise Application Services at the Hanford Site in Richland WA develop and maintain hundreds of custom and commercial-off-the-shelf software applications, as well as provide architecture, infrastructure and security to our client's information management environments.

Throughout the North Wind Solutions enterprise, a major modernization effort towards a more effective Software Development Lifecyle and agile methodology is occurring. In this phase of the transformation, the organization must maintain current software development processes while implementing new, agile processes alongside them and ensuring a safe and secure computing environment.
Join our IT professionals in providing best-in-class software solutions dedicated to a mission in saving the environment. At North Wind we are looking for people with drive, innovative minds, and technical talents.

In this context, the Systems Support Specialist is a technical writing and business process improvement role. The Systems Support Specialist provides support and works with the entire organization, assisting with various documentation assignments, technical writing and other project activities within the organization. The Systems Support Specialist will help drive this evolution by supporting the managers, project managers and software engineers with all phases of Information Technology work and deliverables.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
This position is responsible and accountable for providing documentation support including development and writing of IT documents, analysis of the organization's documents and documentation process, and other activities related to IT documentation throughout the software development lifecycle. This candidate must be able to develop and maintain positive working relationships with the Information Management team and customers; communicate effectively, verbally and in writing, and exercise sound judgment and discretion. The Systems Support Specialist will assist with all aspects of documentation within the projects and organization under the direction of the Information Management leadership team.

Typical duties and responsibilities could include:

• Analysis and verification of all required IT project documentation
• Assist and initiate the writing of all software lifecycle documentation
• Business process analysis and creation of process flow charts, data flow diagrams, and system integration diagrams
• Assist and support Project Managers in customer and project meetings with requirements gathering and action tracking
• Assist with the writing of software application test scripts
• Assist and initiate the writing of user manuals
• Support document release process
• Support of required status reports and documents including weekly reports
• Perform all work safely and in compliance with environmental obligations using the core functions and core elements of the Integrated Safety Management System/Environmental Management System (ISMS/EMS).
• The Systems Support Specialist will work directly with all levels of software engineers, project managers, managers, and software quality engineers.

MINIMUM QUALIFICATIONS:

Education and Experience:

• Bachelors Degree in business administration, communications, computer science or other relevant area of study.
• Basic knowledge and experience in technical writing.
• Basic knowledge and experience in technical editing.

Skills and Abilities:

• You have proven strong organizational skills, as well as working under tight deadlines.
• You have a commitment to teamwork and collaboration that is grounded in your capacity for empathy.
• You are passionate about clear communication and equally comfortable with written and verbal communications mediums.
• You are highly self-motivated and self-directed.
• You have the vision and mindset to identify, handle, and resolve problems quickly before they become recurring issues.
• You are a lifelong learner who displays adaptability in the face of changing circumstances.
• You have a honed sense of professionalism and analytical skill around office procedures and equipment such as telephone communications, business processes, and record-keeping.
• You have the ability to navigate problems and work independently, with some general supervision.
• You are proficient in the advanced use of Microsoft Windows, Word, Excel and PowerPoint and have a proven ability to learn new computer programs quickly.
• You are familiar with software quality assurance and software testing principles.

Special Requirements:

• Occasional Off Hours and Weekend support may be required to support outages, implementations, updates or upgrades.
• Must pass pre-employment background check.
• Must pass pre-employment drug screening.
• Applicants are required to have REAL ID ACT compliant documentation at time of hire and nothing on record that would prohibit you from gaining access to Department of Energy sites.

PREFERRED QUALIFICATIONS:

• 1-2 years of experience as a technical writer.
• 1-2 years of technical editing experience.
• Experience using modern cloud collaboration environments such as Microsoft O365, Teams, and Sharepoint.
• Experience creating and editing PDF files using Adobe Acrobat or Adobe Creative Cloud
• Experience developing process flow diagrams using Microsoft Visio or similar tools.
• Familiarity with Hanford Site or other DOE complex site/government agencies systems, infrastructure and/or processes.
• Experience working in a Nuclear Quality Assurance (NQA-1) or similar regulatory environment.
• Familiarity with software application development and software lifecycle documentation.
• Familiarity with Agile software development methodology and supporting toolsets such as Azure DevOps

PHYSICAL DEMANDS:
While performing the duties of this job, the employee will be sitting for long periods of time in an office environment, but will also be required to stand, walk, and talk or hear.

WORKING ENVIRONMENT:
This position is in a remote first environment however this role may require limited time in the office. Work is performed within a typical office environment. The noise level in the work environment is usually quiet.

North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis.  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.

North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.

Proof of citizenship will be required as a condition of employment.

Candidates may be required to obtain and hold a Secret or Higher US Government Clearance.