System Support Specialist at TEKsystems

TEKsystems is in search of an entry level IT support candidate to join our System Support Specialist team. This role will be responsible for systems monitoring, troubleshooting hardware & software, providing positive customer experience by solving issues reported through email and phone.

This position is 100% ONSITE in Louisville, KY

·  Wednesday-Saturday (9:00pm- 7:30am EST)

Essential Functions:

·       Responsible for creating a positive customer experience by professionally, accurately and efficiently handling incoming calls from customers and Field Operations to answer questions and/or assist in troubleshooting of communication equipment, consoles, terminals, boards/auxiliary odds boards, and other equipment.

·       Acts as a back-up operator to ensure the integrity of the clients system.

·       Monitor error logs, system alerts, and communication networks. Report errors per guidelines including escalation based on established protocols.

·       Responsible for data entry into scheduling system and validating the accuracy of the entries.

·       Efficiently and accurately completes all tasks on the daily checklist.

·       Acts as a project team member for assigned projects.

·       Performs User Acceptance Testing for new software versions.

·       Efficiently and accurately completes system configuration requests as assigned.

·       Monitor processing errors and perform preliminary troubleshooting. Escalate processing errors to the appropriate parties, when necessary.

·       Performs other duties as assigned.

Additional Skills & Qualifications:

Required:

·       Must be at least 18 years of age with a High School diploma or GED.

·       Ability to obtain licenses as required by state law and submit a background check.

·       Proficient with Microsoft Office, especially Outlook, Excel and Word.

·       Passionate problem solver with excellent trouble shooting skills and can-do attitude who can maintain a calm demeanor in stressful situations.

·       Independent self-starter with proven self-motivation and the ability to work professionally and collaboratively with others.

·       Excellent verbal and written communication skills and ability to manage multiple or competing priorities with a proven ability to pay close attention to the fine details.

·       Ability to work a flexible schedule including evenings, weekends and holidays as needed.

·       Must be punctual and have reliable transportation.

Preferred Skills

·       Associate’s or Bachelor’s degree

·       Some experience with configurations of consoles, routers, port servers, switches and printers.

Experience Level:

Entry Level

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Eligibility requirements

apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.