Systems Administrator - iboss

Company Overview

iboss has created the first and only Secure Cloud Gateway specifically designed to solve the challenge of securing distributed organizations. Built for the cloud, iboss leverages an elastic, node-based architecture that provides advanced security for today’s decentralized organizations and scales to meet the ever-increasing bandwidth needs of tomorrow. The iboss Secure Cloud Gateway is backed by more than 100 patents and protects over 4,000 organizations worldwide, making iboss one of the fastest growing cybersecurity companies in the world.

Job Description

iboss is looking for a talented and experienced Systems Administrator to join the iboss team. The Systems Administrator is responsible for configuring, monitoring, troubleshooting, and maintaining enterprise servers (Windows, Linux, etc.) and employee resources (email, file/print, Active Directory, etc). Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.

Responsibilities

• Maintain proper functionality of all enterprise Microsoft Windows and Linux servers
• Administrate Microsoft Active Directory, DNS, DHCP, and related systems
• Manage Office 365 licenses, accounts, and security incidents
• Maintain proper network documentation for enterprise systems
• Provide recommendations for improving system operations and execute plans accordingly
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), wireless, and other systems
• Maintain daily performance of all computer systems
• Install, modify, and repair computer hardware and software as needed
• Respond to email/telephone/instant messages for customers seeking help, and follow up with customers to ensure issue has been resolved
• Maintain inventory for all hardware and software assets
• Provide Tier 2 technical assistance (via phone, email, or in person) and support for incoming helpdesk queries and issues related to computer systems, employee resources, software, and hardware
• Walk customers through problem-solving process with a friendly, helpful, and positive attitude
• Run diagnostic programs to resolve problems, such as slowness, virus, malware, etc

Qualifications

• 3+ years supporting Microsoft Windows & and Linux servers in a corporate environment
• 3+ years supporting Active Directory, DNS, DHCP, and related systems
• Demonstrate in-depth knowledge of Active Directory, Microsoft Windows, Linux, etc., as it relates to configuration, administration, & troubleshooting
• 3+ years supporting Microsoft Windows and Apple Mac’s in a corporate environment
• Demonstrate in-depth knowledge of LAN/WAN as it relates to TCP/IP, IP addresses, subnet masks, default gateways, etc
• Ability to maintain proper time-management of daily tasks & projects and quickly adapt to changing priorities
• Friendly and willingness to help with all computer-related issues
• Enterprise experience with Microsoft Office 365, including Outlook, Word, Excel, PowerPoint, and SharePoint
• Process & detailed oriented
• Demonstrate ability to create & update documentation in Microsoft Visio
• Must be able to work autonomously under minimal supervision and direction
• Self-starter mentality
• Ability and desire to learn new hardware and software
• Familiar with basic peripherals such as telephones, wireless keyboards/mice, Bluetooth headsets, docking stations

Benefits

• Health, Vision, Dental - open to domestic partners
• 401K with company match
• Short Term and Long Term Disability
• Commuter Benefits
• Paid Time Off (PTO)
• Company paid holidays
• Supportive and FUN work environment
• Fantastic quarterly company events
• Free catered lunch every Friday
• Free snacks
• Free on-site gym membership

The duties and responsibilities described above are essential functions of the job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.

This position is not eligible for sponsorship of work visas