Systems Administrator - Golden Star Technology

The GST Systems Administrator is responsible for effectively managing, supporting, and troubleshooting the company's ERP system (NetSuite), e-commerce platform (CNET, Ariba), and associated IT applications & workflows. This role ensures smooth day-to-day operations The ideal candidate will have a strong background in IT systems, ERP, and e-commerce platforms, with an ability to troubleshoot issues, streamline processes, and drive business efficiency through effective use of technology.

ERP System Management:

• Oversee the daily operations of the NetSuite ERP system, ensuring its smooth functionality and resolving any technical issues.
• Customize and configure NetSuite ERP modules based on business requirements.
• Manage user access, roles, and permissions to ensure data security and integrity within the NetSuite ERP environment.
• Perform regular system audits, backups, and updates to ensure system reliability and compliance with best practices.
• Help support any other ERP system management duties and tasks.

E-Commerce Platform Support:

• Manage and maintain the e-commerce platform, ensuring seamless integration with the ERP system and other back-office tools.
• Monitor online transactions, troubleshoot errors, and resolve any technical issues that arise within the e-commerce system.
• Coordinate with marketing and sales teams to implement e-commerce enhancements and features that align with business goals.
• Help support any other E-Commerce platform duties and tasks.

Microsoft Applications Integration:

• Provide support for advanced Microsoft application functions such as data analysis and reporting, automation workflows, and user collaboration.
• Design and maintain Power BI dashboards, custom reports, and Excel templates to improve data visibility and decision-making.
• Help support any other Microsoft Application or 3rd party application duties and tasks.

Business Process Analysis and Improvement:

• Work closely with key business units to analyze current workflows, identify pain points, and recommend improvements through ERP and IT system configurations.
• Document business requirements and ensure they are implemented effectively through technology solutions.
• Help support any other Business Process duties and tasks.

General IT Support:

• Provide tier 2/3 support to end-users for IT-related issues involving ERP, e-commerce platforms, Microsoft applications, and general IT infrastructure.
• Assist in managing IT infrastructure, including server maintenance, network monitoring, and system backups.
• Coordinate with external vendors for software support, upgrades, and system enhancements.
• Help support any other General IT duties and tasks.

Training and User Support:

• Provide training and support to employees on the effective use of ERP, e-commerce platforms, and Microsoft applications.
• Create and maintain documentation, including user manuals, technical guides, and troubleshooting procedures.
• Host workshops and training sessions for users to improve productivity and system usage.
• Help support any other Training and User Support duties and tasks.

Qualifications:

• Education: Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.
• Experience: Minimum of 3-5 years of hands-on experience with ERP systems (Oracle, NetSuite, Microsoft Dynamics, or similar) and e-commerce platforms (Ariba, Celigo, CNET, Shopify,WooCommerce, etc.).
• Technical Skills:
  • Proficiency in ERP system administration and configuration.
  • Experience with e-commerce platforms and integrating them with ERP systems.
  • Advanced knowledge of Microsoft Office applications (Excel, Power BI, SharePoint, Teams) and automation tools.
  • Familiarity with database management, APIs, and system integration.
  • Basic knowledge of network infrastructure, server administration, and IT security practices.
• Other Skills:
  • Strong problem-solving abilities and analytical skills.
  • Excellent communication and collaboration skills with the ability to work cross-functionally.
  • Project management experience with the ability to handle multiple projects simultaneously.
  • Ability to train and support users at varying levels of technical expertise.

Compensation & Benefits

• Competitive salary
• Medical/Dental/Vision
• 401K Plan
• Vacation
• Other company perks