Systems Administrator - Julie Hagan

Position: Systems Administrator
Location: Chanhassen, 100% Onsite
Compensation: $90k-$105k with 8% bonus potential

Job Overview
The Systems Administrator is responsible for maintaining and optimizing the organization's IT systems by identifying, troubleshooting, and resolving technical issues. This role is essential in ensuring the IT infrastructure is reliable, efficient, and supports staff effectively.

Key Responsibilities
* Collaborate with the Managed Service Provider (MSP) Helpdesk and other external IT partners to swiftly address issues, ensuring seamless business operations.
* Oversee the installation of new technology, including operating systems, software, applications, desktops, and other hardware.
* Perform routine maintenance on phone systems, computers, printers, networks, scanners, servers, and other technical equipment.
* Work closely with the MSP to manage user accounts, email setups, and access permissions for staff.
* Develop and update Knowledge Bases (KBs) and Standard Operating Procedures (SOPs) for critical processes and equipment, ensuring consistency across all onsite and third-party support efforts.
* Assess and recommend security enhancements and risk mitigation strategies.
* Evaluate and suggest hardware upgrades, improvements, and manage the hardware replacement schedule based on asset lifecycle and service plans.
* Serve as ERP Administrator, responsible for performing maintenance, managing backups, coordinating upgrades, and verifying that associated equipment is functioning properly.

Education and Experience
* Associate's degree in Computer Science, Information Technology, or related field.
* 3-5 years of experience in a Systems Administrator or similar IT role.
* Strong understanding of computer hardware, software, and networking.

Skills and Abilities
* Strong technical support skills with a talent for resolving issues.
* Clear and professional communication skills, both written and verbal.
* Excellent troubleshooting and problem-solving abilities.
* Effective organizational skills with the ability to manage multiple tasks and projects concurrently.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.