Systems Administrator I - Poarch Band of Creek Indians

Job Announcement: HR2024:123
Position Title: Systems Administrator I
Advertising: Publicly
Department: Information Technology (I.T)
Division: Tribal Chair’s Office
Immediate Supervisor: I.T. Operations Manager
Department Director: Director-Information Technology
Employment Status: Non-Exempt
Position Type: Regular Full–Time
Mandatory Reporter: No
Background Check Required: Yes (data-sensitive)**
Opening Date: Thursday, September 19, 2024
Closing Date: Thursday, October 3, 2024 by 5:00 p.m.

Preference shall be given in accordance with the Title 33 (Tribal Employment Rights) of the Tribal Code/DFWP.

Overall Objectives of Position
The Systems Administrator I performs complex problem determination and resolution for all matters involving information technology. The Systems Administrator I must be knowledgeable in all aspects of the I.T. industry. The Systems Administrator I is responsible for daily operation of staff I.T. issues. This job is not an all-inclusive list of duties and responsibilities of this position. The Systems Administrator I is expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable programs.
The Systems Administrator I is expected to live the Purpose and Values of the Poarch Band of Creek Indians and will go beyond the call of duty.

Primary Responsibilities of the Systems Administrator I

• Assists with deployment of hardware; including, PCs, laptops, phones, wireless phones, printers and copiers.
• Installs operating systems and application software.
• Works help desk tickets as assigned.
• Responsible for Active Directory administration: Create user accounts, reset passwords.
• Creates email accounts within Office 365
• Creates user accounts within PBX.
• Works with end users to determine best method to resolve help desk tickets.
• Utilizes the Internet and other resources to research and troubleshoot.
• Maintains baseline image of standard client workstation configuration which includes both desktop PCs and notebook computers (networked and standalone).
• Maintains detailed documentation within help desk system.
• Advises supervisor of any potential problems in order for immediate team resolution.
• Respects and works within Federal Government rules and regulations and Tribal policies, procedures, and established rules of conduct ensuring that they are adhered to at all times.
• Ensures the physical condition of the premises is maintained in a safe, healthy manner.
• Performs other duties as assigned by the appropriate person.

Day-to-day Responsibilities

• Installs, assembles and configures computers, monitors, network infrastructure and peripherals; such as, printers, scanners, phones, wireless phones and related hardware.
• Installs operating systems and application software.
• Maintain records of repairs and technical assistance rendered and conduct follow-up to ensure satisfaction with service.

 Education/License/Certification and Experience Requirements

• Associate’s Degree in a related field of study with one (1) year of related employment experience and/or a combination of related education and experience equivalent to three (3) years.

Skills Required

• Absolute confidentiality.
• Knowledge of desktop and notebook computer platforms.
• Understanding of computer operating systems, software applications and general knowledge of data network protocols and
• principles.
• Excellent written and oral communication skills.
• Strong customer focus and ability to work within a team environment.
• Ability to lift and move heavy equipment.
• Must be able to communicate pleasantly with clients and be able to demonstrate, teach and/or communicate solutions.
• Knowledge of Microsoft Office, Windows operating systems.
• Knowledge of Microsoft Active Directory.
• Must be well organized with attention to detail and able to work and communicate with others with a professional demeanor.

Additional Requirements

• Ability to work odd and irregular hours, as needed.
• Must successfully pass the required criminal and character background check.
• Must possess a valid state driver’s license and an insurable driving record according to Tribal insurance guidelines.
• Ability to travel and participate in required training, leadership development, and other events.
• Ability to adequately and successfully perform all duties and responsibilities of this position.

Every applicant must complete an application provided by Human Resources. A resume will not be accepted in the place of an application.

**Please note ALL individuals selected for employment are required to complete a background investigation. Individuals being placed in positions designed as child-sensitive or data-sensitive must successfully complete a background check prior to employment.

INDIAN PREFERENCE, SPOUSAL PREFERENCE, OR FIRST GENERATION:

In the event more than one applicant meets the requirements, as stated in a job description, preference shall be given in the following order: (1) Tribal Member (2) First Generation Descendant of a Tribal Member (3) Spouse of Tribal Member (4) Indian (5) Non-Indian

In the event that a position of employment is funded in whole or in part my any federal grant and/or contract or other public funding, preference shall be given in the following order: (1) Indian (2) Non-Indian

In order to receive preference, the appropriate documentation must be submitted.

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