Systems Administrator I – Desktop Support - Zenetex LLC

ZENETEX is a rapidly growing, energetic, and win-focused enterprise supporting Federal government, military, and civilian agencies. We are an organization committed to growth and shared success for all stakeholders; we are customer-driven, mission-focused, and operate with integrity and trust in all relationships.

We have a great opportunity for a Systems Administrator I – Desktop Support to support our government customer based in Springfield, VA. This position is required to be onsite.

The Systems Administrator I - Desktop Support are the Tier 1/2 team members of an Information Technology (IT) Enterprise Desktop Support team responsible for the IT-related end client computing requests, patching, and deployment for the customer’s IT business and missionfocus enterprise systems. The Systems Administrators will be directly responsible for planning, receiving, prioritizing, documenting, and actively managing end user computing (EUC). Systems Administrator will use common vendor provided, as well as custom internal, management tools to provide consistent desktop configuration and end-user experience. The Systems Administrator must be comfortable handling complex development requirements independently as well as be capable of supporting internally escalated tickets from the IT Enterprise Service Desk team.

The IT Enterprise Desktop team supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), high-performance graphic workstations, thin clients, huddle room conferencing systems, printers, scanners, multifunction printers, and end points on a
cross domain solution.

• Shall have 3 or more years of experience working in an enterprise IT desktop administrator role.
• Demonstrated experience deploying and managing end-client computing of Microsoft Windows desktop platforms or ThinLinux.
• Demonstrated experience providing Desktop Support services to a variety of EUC platforms and applications such as thick, thin, and zero clients – both “physical” and “virtual” – persistent and non-persistent (Citrix Desktops (formerly XenDesktop), appV, and Windows Terminal Services).
• Demonstrated experience working directly with customers – in person or over the phone – to elicit all necessary details to capture their IT end-client computing requirements accurately and completely.
• Demonstrated experience with Microsoft and third-party application software installation, configuration, life cycle management, and inventory.
• Demonstrated experience patching operating systems, Microsoft, and third-party patching.
• Demonstrated experience working with remote monitoring and management tools to troubleshoot, assess, and resolve issues across a globally dispersed IT enterprise.
• Shall meet the Cyber IT/Cybersecurity Workforce (CSWF) System Administrator (451); Intermediate Level for SECNAV M-5239.2 compliance. (See Navy Cool WebSite)

Education:

Bachelor Degree from accredited University; or

Certification:

CompTIA Security+ ce; or
GIAC Security Essentials Certification (GSEC); or
Systems Security Certified Practitioner (SSCP)

Desired Qualifications:

• Desired Microsoft Certified: Modern Desktop Administrator Associate or Microsoft Certified Solutions Associate (MCSA): Windows 10 or 7 certified.
• Familiarity with operating and maintaining solutions in secure processing environments which must adhere to U.S. Government Information Assurance and Security standards such as the Defense Information Systems Agency (DISA) Security Requirements Guides (SRGs) and Security Technical Implementation Guides (STIGs).
• Familiarity with Microsoft PowerShell.
• Familiarity with basic Networking troubleshooting concepts and approaches. Familiarity with supporting internally escalated tickets from a Service Desk team.
• Familiarity with remediating IA and INFOSEC findings as reported by Tenable Security/CND, etc

• This position will require U.S. citizenship and an active DoD Top Secret with SCI clearance and the ability to obtain and maintain a Counterintelligence (CI) Polygraph is required. 

ZENETEX is an Equal Opportunity/affirmative action Employer. Qualified applicants are considered for employment without regard to age, race, sex, national origin, sexual orientation, disability, or veteran status or any other characteristic protected by law.