Systems Administrator II - BOOST LLC

BOOST LLC is a dynamic management consulting firm that offers an array of government-compliant back-office solutions to support our teaming partners within the GovCon space. Our consultants are experts in the areas of Accounting, Contracts, Human Resources, Recruiting & Sourcing, and Strategic Pricing and our passion is to guide and propel our partners towards success within this competitive sector.

BOOST is assisting our partner, ZenPoint Solutions LLC to find a highly talented Systems Administrator II. ZenPoint Solutions LLC (“ZenPoint Solutions” or “Company”) is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.

Position Overview: One of our Department of State contracts is seeking a mid-level Systems Administrator to provide technical assistance and support for computer systems, hardware, and software. The ideal candidate will also manage internal support for the company’s PCs, servers, and network infrastructure. Responsibilities include end-user support, systems maintenance, troubleshooting, and other related tasks.

Clearance Requirement: Candidates must hold a minimum Interim Secret clearance and be able to secure a full scope Secret clearance

Work Location: Springfield, VA

Work Schedule (On-site): Five (5) days a week on-site at the customer’s facility

Key Responsibilities:

• Provide technical assistance to end-users, resolving hardware, software, and network issues
• Support the installation, configuration, and maintenance of desktop and laptop computers, mobile devices, printers, and other peripherals
• Troubleshoot and resolve issues with operating systems, office applications, and other software
• Respond to support requests through various channels including in-person, email, and phone
• Document issues and solutions in a clear and concise manner
• Manage and maintain server and network infrastructure including Windows servers and switches
• Perform maintenance tasks such as backups, disaster recovery planning and system updates
• Monitor and optimize system performance ensuring reliability, security, and availability
• Manage user accounts, permissions, and access rights in various systems (Windows Active Directory, Azure Admin portal, and Office 365, etc.)
• Enforce network security protocols and procedures
• Coordinate with vendors for support and procurement of IT equipment and services
• Support IT projects and initiatives, providing technical expertise
• Help develop and maintain documentation related to system configurations, processes, and procedures
• Evaluate and recommend new technologies to improve IT infrastructure and support
• Collaborate with IT leadership on long-term strategies for IT infrastructure

Required Qualifications:

• Candidate must be a United States Citizen and present proof of Citizenship, if selected
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• 4+ years of experience in desktop support and systems administration roles
• Knowledge of operating systems (Windows, macOS), Microsoft Office Suite, and common software applications
• Understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VPN) and network infrastructure
• Ability to diagnose and resolve technical issues efficiently and effectively
• Excellent verbal and written communication skills; able to explain technical concepts to both technical and non-technical users
• Strong customer service skills with a focus on user satisfaction
• Ability to manage multiple tasks and priorities in a fast-paced environment

Bonus Qualifications:

• Relevant certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator Associate, equivalent are preferred
• Proven ability to manage IT projects
• Strong mentoring abilities with a focus on team development

Working Conditions:

• Ability to lift and move IT equipment, including computers, monitors, and servers
• A good mix of office-based and remote support
• Limited travel may be required for off-site support, training, or conferences

Company Benefits: We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term disability insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching contributions to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program.

Commitment to Equality: ZenPoint Solutions values diverse perspectives. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable federal, state, or local law.