Systems Administrator - II - KMJJ Enterprise LLC

Systems Administrator - II

Responsibilities Include:

• Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems.
• Provides support for the escalation and communication of status to agency management and internal customers.
• Observes, analyzes, and reports data; and when appropriate makes necessary repairs to equipment.
• Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks.

Required Skills:

• Experience and/or familiarity with one or more of the following: M365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, SharePoint
• Experience with monitoring system health and status
• Experience documenting problems and resolutions through a tracking program
• Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users
• Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations)

Desired Skills:

• Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
• Experience working in an Agile environment
• Experience with ITIL methodology
• Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
• Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
• Experience performing incident response (tiered support model), using an Incident Management System.
• Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.
• Experience interfacing directly with customer and program management team.
• Experience providing status to program management and input to customer status reports

Desired Certifications: DoD 8570.1-M Compliance at IAT Level I, Information Technology Infrastructure Library (ITIL) certification
Required Education: Bachelor’s degree in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or a related discipline is required. Four years of experience (for a total of six or more years) may be substituted for a degree