Systems Administrator - Starboard Cruise Services

The Systems Administrator will provide technical leadership to team members, manage small technical projects, monitor help desk service levels and resolve issue escalations from Help Desk staff.  The Systems Administrator will also manage/monitor the Servers, Virtual Machines, Storage & Backup infrastructure and work closely with the Enterprise Services Manager to propose and implement new solutions to enable the business. The Systems Administrator will also support the Enterprise Services Manger to effectively scope project statements of work (SOWs) and ensure all contracts are reviewed/renewed annually.

What you’ll be doing:

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manages and maintains Active Directory, messaging (client/server), servers, VMware, storage, and backups infrastructure
• Provides Tier II, III and other support to end users; troubleshoots issues on all software/systems/applications
• Manages and configure container cluster environment
• Manages and maintains, Anti-Spam (Proofpoint) infrastructures, network printers/printer servers and workstation images
• Manages and maintain file transfer system and cloud storage solutions
• Monitors all systems for virus attacks-Eradicate viruses as required
• Reviews all vendor recommended Operating System security patches and ensure deployment of all monthly critical/high security patches; applies security and hot patches on a quarterly basis, upgrades administrative tools and utilities; configures and add new services as necessary
• Completes daily backup (or as needed) to SAN operation environment, and various development, quality control, user testing environments. Ensures required file systems and system data are successfully replicated or backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
• Design and test server operating systems’ security, hot patches and upgrades on a quarterly basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. Document changes to reflect current running environment
• Test new operating systems version, design and document upgrade plan, including but not limited to time line, priority, migration and testing. Document changes to reflect current running environment.
• Analyze computer systems performance, included but not limited to server hardware, desktops, laptops, IT mobile devices upgrades, and virtual machines resource optimization as required. Configure CPU, memory, and disk partitions as required. Document changes to reflect current running environment
• Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, SAN systems, other systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
• Installs new or rebuilds existing servers and configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
• Sets up, configures, manages and maintains Domain accounts, systems/servers, desktop computers, printers including security policy/access management and control     
• Provides Tier 2/3 support for end-user issues (desktop support)
• Keeps inventory of systems equipment, operating system levels, and accurate inventory of all shipped and received hardware and software
• Maintains record of security certificates, software licenses, maintenance agreements and warranties
• Keeps up-to-date diagrams of infrastructure and connections at all sites
• Performs periodic performance and capacity planning and reporting
• Assists application development and application support personnel in resolving technical problems
• Performs periodic performance and capacity planning and reporting

What we’re looking for:

QUALIFICATIONS:

Education and Experience:

• 5+ years' experience providing infrastructure server, messaging, M365, Storage system administration services
• 5+ years’ experience working with DR/Continuity solutions such as EMC RPA, VMware SRM, Zert0
• Bachelor’s degree in Information Technology or related field is required
• Certifications in Microsoft Azure Fundamentals AZ-900 preferred

Knowledge, Skills & Abilities:

• Proficiency in Linux, certifications beneficial
• Proficiency Managing Containers on premises or Azure
• Proficiency in Microsoft Server 2012, 2016, and 2019, certifications beneficial
• Proficiency in Microsoft Exchange 2010, 2013, M365, certifications beneficial
• Proficiency in Active Directory design and administration
• Proficiency in Azure Active Directory, M365 tools administration
• Proficiency in VMware vSphere, virtual infrastructure and server implementation
• Proficiency in Symantec Backup Exec - experience with Data Domain a plus
• Proficiency in Fiber Channel SAN implementations and storage management
• Proficiency in WAN/LAN/WLAN/VPN networking concepts and troubleshooting

Key Competencies:

• Customer Service
• Relationship Management
• Business Acumen
• Drive for Results
• Self-Development
• Courage
• Problem Solving
• Communicating Effectively
• Teamwork and Collaboration

Other:Position Type/Expected Hours of WorkSome flexibility in hours is permitted, employee must be available during the “core” work hours of 8:00 a.m. to 5:00 p.m. Monday – Friday and must work 30 hours each week to maintain full-time status. Occasional evening and weekend work may be required as job duties demand.

Physical Demands:Office environment with frequent sitting, walking and standing, occasional climbing, stooping, kneeling, crouching and balancing. Frequent use of eye, hand and finger coordination enabling use of office machinery. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Oral and auditory enabling interpersonal communication as well as communication automated devise such as the telephone.

What we commit to:

At Starboard Cruise Services and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.

We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Cruise Services and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.

So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.