Systems Administrator - PermiaCare

Job Number: 61

Location: Midland

Supervises: N

FLSA: Non-Exempt

Division: ADM

Salary: $33.65 per hour. Sign on bonus may be available.

Shift: M-F 8am - 5pm; may require a flexible work schedule; Assigned work hours may change as the needs of the agency and clients change

Driving required: Y

Travel required: Y

Settings: office, field

POSITION SUMMARY/JOB PURPOSE:

The Systems Administrator manages the substantial infrastructure of on-site and off-site system assets. This position ensures operating functionality (upkeep, configuration and optimum uptime) for workstations and servers. The Systems Administrator explores new and changing technology to ensure the agency realizes best practices, cybersecurity and automation solutions.

This position works independently, under limited supervision, reporting major activities through periodic meetings.

EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS:

Education Required: At least 2 years of formal computer instruction. 4 years of computer related job experience may be substituted for education.

Experience Required: At least 2 years of experience with server hardware, software, networking and Microsoft365/Office 365.

Registration, Certification, Licensure or other Qualifications Required:

• Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to PermiaCare's insurance requirements.
• Required to pass criminal history and background checks as well as pre-employment drug screen.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Analyze system logs and identify potential issues with computer systems/servers as needed.
• Document the configuration of the system as needed.
• Apply operating system updates, patches, and configuration changes. Responsible for performance tuning, uptime, and troubleshooting issues and downtime. Responsible for documenting and reporting to supervisor a reconciled list of machines and their updated status monthly.
• Install, configure and maintain software on servers, such as anti-virus, mobile connectivity and encryption, repair and maintain servers, migrate servers. Distribute appropriate documentation to IS Share and communicate its location.
• Responsible for system security. Responsible for tracking all suspected cybersecurity breaches in the Tracking Logs spreadsheet daily.
• Responsible for configuring and troubleshooting Zoom Rooms and other cloud based solutions.
• Create and maintain the agency's internal user accounts and cloud based email, One Drives, and SharePoint accounts.
• Support clinical staff in efforts to enter documentation and troubleshoot any problems encountered with the EHR as needed.
• Back up for batching records when the Data Coordinator is unavailable.
• Provide user support as back up in Microsoft Office, Microsoft Windows, email and networking issues.
• Monitor the performance of computer systems, networks, and applications.
• Troubleshoot hardware and software issues.
• Install and configure operating systems, applications and network equipment.
• Perform system upgrades and patches.
• Perform system backups and disaster recovery operations.
• Develop and maintain system documentation.
• Monitor system security and apply security patches.
• Monitor system performance and optimize system resources.
• Create and manage user accounts and permissions.
• Respond to user requests for technical assistance.
• Maintain hardware inventory records.
• Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
• Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.
• Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
• Adhere to the Code of Conduct and Standards of Behavior policy requirements.
• Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
• Communicate regularly with supervisor.
• Open and process mail/email in a timely manner.
• Answer phone, collect phone messages and respond to requests timely and accurately.
• Maintain safe and clean working environment by complying with procedures, rules and regulations.
• Perform all work functions and interactions using a trauma informed approach.
• Display professionalism when representing PermiaCare and the program in the community.
• Maintain compliance with legal requirements and company policies and procedures.
• Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.
• Complete all training as assigned prior to due date.
• Other duties as assigned.

MARGINAL DUTIES AND RESPONSIBILITIES (these duties are not designated as essential for the purposes of ADA; they are still required duties):

• Fill in for other IT staff as needed.
• Support clinical staff in efforts to enter documentation and troubleshoot any problems encountered with the EHR as needed.
• Back up for batching records when the Data Coordinator is unavailable.
• Provide user support as back up in Microsoft Office, Microsoft Windows, email and networking issues.
• Provide translation, if applicable.
• Participate in team meeting or staffings.
• Participate in community activities and/or attends community meetings as needed.
• Participate in workgroups and committees as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:

• Knowledge of Windows Desktop and server operating systems installation and usage.
• Basic knowledge of Power Shell Scripting for use with Microsoft Server Management.
• Knowledge of network installation and management.
• Knowledge of Windows Server administration.
• Ability to solve PC hardware and software problems with minimal support from IS management.
• Ability to conduct data research and produce accurate results with minimal supervision.
• Familiarity with security best practices and system auditing procedures.
• Experience with cloud computing services, such as Amazon Web Services and Microsoft Azure.
• Knowledge of server virtualization technologies, such as VMware and Hyper-V.
• Ability to troubleshoot hardware, software, and network issues.
• Knowledge of HIPAA and ability to protect confidentiality.
• Effective multi-tasking skills.
• Good organizational skills.
• Welcoming, positive behavior.
• Ability to express self clearly and effectively, orally and in writing.
• Effective time management skills.
• Exceptional customer service skills, including positive attitude.
• Cultural sensitivity.
• Dependable attendance and punctuality.
• Knowledge of trauma informed theories, principles and practices.
• Flexibility and adaptability to different work environments.
• Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).
• Reading and comprehending.
• Reasoning and analyzing.
• Ability to coordinate with various inter-agency personnel.
• Ability to fulfill PMAB and CPR/First Aid requirements.
• Ability to work independently.
• Good interpersonal skills, including ability to build rapport with individuals including co-workers.
• Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.
• Ability to acquire and utilize new skills as the job requires.
• Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a spirit of teamwork.
• Ability to maintain highly confidential information.
• Ability to remain calm in stressful situations.
• Ability to plan and schedule work and implement directives without constant supervision.
• Model professionalism by appropriate dress, language, ethics and work habits.
• Ability to drive personal and/or company vehicle. This position may require travel to agency program sites, community and residential sites, and/or locations outside the PermiaCare catchment area. This position may require transport of agency individuals and/or individuals served.

PHYSICAL REQUIREMENTS:

Abilities Required:

• Light Lifting, under 15 lbs
• Light Carrying, under 15 lbs
• Walking
• Standing
• Sitting
• Operating mechanical equipment
• Operating office equipment
• Operating motor vehicle
• Ability to see
• Identify colors
• Hearing (with aid)
• Ability to write
• Ability to count
• Ability to read
• Ability to tell time

Other (specify): driving required. May require some travel after hours and overnight.

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