Systems Administrator / NOC Analyst -Greenbelt, MD - Georgia IT Inc.
Greenbelt, MD
About the Job
Systems Administrator / NOC Analyst (1st shift)
Location: Greenbelt, MD with occasional travel to Bowie, MD
6 Months Contract (Extension possible)
USC,GC,TN & H1B Preferred
Role Description:
• Support the duties of the NOC; work with the team leads to execute the functions of the NOC
• Manage, coordinate, track, report, process and work tickets daily and across shifts
• Manage, coordinate, implement and remediate security compliance & vulnerabilities
• Provide system and application diagnoses to remediate issues while engaging other teams as needed
• Provide compute resource system and application monitoring & remediation support
• Provide advanced system and application access management support
• Support and coordinate the implementation of middleware products, COTS, GOTS, and FOSS
• Serve as Tier 3 service desk escalation support to customers and application owners
• Provide and coordinate Tier 2 and 3 technical support to application teams
• Provide Tier 3 troubleshooting support for physical and virtual based server systems
• Provide Tier 3 troubleshooting support for desktops, laptops and other related hardware
• Provide Tier 3 troubleshooting support for Citrix VDI infrastructure and virtual desktops
• Provide troubleshooting support for MFP's and printers (including device management & spooling)
• Develop/review SOP's and other documentation for use within the operations team
• Perform tasks based on SOP's to perform system and application changes as required
• Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts
• Develop new operational dashboards using available tools (Splunk, SolarWinds, etc.)
• Support the writing and delivery of daily infrastructure analysis reports
• Coach, mentor and train staff
Shift work and travel:
• Shift hours are: 1st: 7 AM – 4 PM; 2nd: 3 PM – 12 AM; 3rd: 11 PM – 8 AM (Resource must be able to work any of the 3 shifts)
• Shift: 4 week rotation (5 ON/2 OFF), M-F, T-S, W-S, T-M, W-T, etc..
• Must have flexibility in shift hours.
• Must be available for on-call support as required.
• Ability to commute as required to 2 work locations: Greenbelt, MD and Bowie, MD.
• No telework available.
Required Skills: Mandatory hands-on position requirements:
• Experience managing Red Hat Enterprise Linux in a medium (250+ systems) enterprise environment
• Experience deploying, troubleshooting, administering and using Red Hat Enterprise Linux 7.x
• Day-to-day fluency using Microsoft Active Directory to manage policies & user objects
• Experience managing, troubleshooting and administering VMware 5.5+ (vCenter/vSphere/vRealize)
• Proficient at scripting using at least one language: bash, sh, powershell, python, ruby, etc.
• Knowledge of security policies and general vulnerabilities management
• Expert infrastructure/system/application troubleshooting abilities
• ITSM products (i.e. Remedy or ServiceNow) CRQ/WO/INC/KMS management
Hands-on exposure:
• Experience deploying, troubleshooting, administering and using Microsoft Windows 2012 R2
• Proficient with Kerberos/Pam for RHEL integration into Microsoft Active Directory
• Experience automating or orchestrating the provisioning of new services
• Experience with Amazon Web Services GovCloud (AWS) (EC2, S3, Snaps, Cloudwatch, etc.)
• Experience using NOC tools such as SolarWinds, AppDynamics, VMware VROps and/or Splunk
• Knowledge of Citrix VDI, Oracle RDBMS/RDS, Weblogic, Tomcat, IIS, etc.
• Knowledge of configuration and auto deployment tools (Ansible, Puppet, Chef, etc.)
• Familiarity with source and artifact control, configuration and knowledge management
• Knowledge of NIST Information Security Guidelines and FISMA Compliance standards
• Relevant knowledge of current and emerging technologies
• Proficient in developing infrastructure-as-a-code solutions for continuous deployment
• Experienced in supporting project teams in all phases of SDLC
• Enterprise helpdesk/service desk experience
• Ability to develop advanced Excel spreadsheets using pivots and VBA macros
Location: Greenbelt, MD with occasional travel to Bowie, MD
6 Months Contract (Extension possible)
USC,GC,TN & H1B Preferred
Role Description:
• Support the duties of the NOC; work with the team leads to execute the functions of the NOC
• Manage, coordinate, track, report, process and work tickets daily and across shifts
• Manage, coordinate, implement and remediate security compliance & vulnerabilities
• Provide system and application diagnoses to remediate issues while engaging other teams as needed
• Provide compute resource system and application monitoring & remediation support
• Provide advanced system and application access management support
• Support and coordinate the implementation of middleware products, COTS, GOTS, and FOSS
• Serve as Tier 3 service desk escalation support to customers and application owners
• Provide and coordinate Tier 2 and 3 technical support to application teams
• Provide Tier 3 troubleshooting support for physical and virtual based server systems
• Provide Tier 3 troubleshooting support for desktops, laptops and other related hardware
• Provide Tier 3 troubleshooting support for Citrix VDI infrastructure and virtual desktops
• Provide troubleshooting support for MFP's and printers (including device management & spooling)
• Develop/review SOP's and other documentation for use within the operations team
• Perform tasks based on SOP's to perform system and application changes as required
• Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts
• Develop new operational dashboards using available tools (Splunk, SolarWinds, etc.)
• Support the writing and delivery of daily infrastructure analysis reports
• Coach, mentor and train staff
Shift work and travel:
• Shift hours are: 1st: 7 AM – 4 PM; 2nd: 3 PM – 12 AM; 3rd: 11 PM – 8 AM (Resource must be able to work any of the 3 shifts)
• Shift: 4 week rotation (5 ON/2 OFF), M-F, T-S, W-S, T-M, W-T, etc..
• Must have flexibility in shift hours.
• Must be available for on-call support as required.
• Ability to commute as required to 2 work locations: Greenbelt, MD and Bowie, MD.
• No telework available.
Required Skills: Mandatory hands-on position requirements:
• Experience managing Red Hat Enterprise Linux in a medium (250+ systems) enterprise environment
• Experience deploying, troubleshooting, administering and using Red Hat Enterprise Linux 7.x
• Day-to-day fluency using Microsoft Active Directory to manage policies & user objects
• Experience managing, troubleshooting and administering VMware 5.5+ (vCenter/vSphere/vRealize)
• Proficient at scripting using at least one language: bash, sh, powershell, python, ruby, etc.
• Knowledge of security policies and general vulnerabilities management
• Expert infrastructure/system/application troubleshooting abilities
• ITSM products (i.e. Remedy or ServiceNow) CRQ/WO/INC/KMS management
Hands-on exposure:
• Experience deploying, troubleshooting, administering and using Microsoft Windows 2012 R2
• Proficient with Kerberos/Pam for RHEL integration into Microsoft Active Directory
• Experience automating or orchestrating the provisioning of new services
• Experience with Amazon Web Services GovCloud (AWS) (EC2, S3, Snaps, Cloudwatch, etc.)
• Experience using NOC tools such as SolarWinds, AppDynamics, VMware VROps and/or Splunk
• Knowledge of Citrix VDI, Oracle RDBMS/RDS, Weblogic, Tomcat, IIS, etc.
• Knowledge of configuration and auto deployment tools (Ansible, Puppet, Chef, etc.)
• Familiarity with source and artifact control, configuration and knowledge management
• Knowledge of NIST Information Security Guidelines and FISMA Compliance standards
• Relevant knowledge of current and emerging technologies
• Proficient in developing infrastructure-as-a-code solutions for continuous deployment
• Experienced in supporting project teams in all phases of SDLC
• Enterprise helpdesk/service desk experience
• Ability to develop advanced Excel spreadsheets using pivots and VBA macros
Source : Georgia IT Inc.
