Systems Administrator - Alliance Industrial
Norwalk, CT
About the Job
IT firm in Norwalk, CT in search of an experienced and savvy systems administrator to join their team. Their clients are mostly law, accounting and investment firms in Fairfield County and New York City. Fluency in all matters of technology, with a specific focus on security,is crucial.
Responsibilities include:
Providing day-to-day support to users
Implementing client projects and deploying new technologies
Developing new offerings, evaluating and refreshing existing ones
Responding to security, backup, and other device alerts
Collaborating with colleagues and owners to improve client experience
Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise
A successful candidate should possess:
A minimum of 5 years of IT support work, ideally within another MSP
Superior troubleshooting/diagnostic skills - you should be able to quickly assess and resolve a situation, so as to minimize client inconvenience
Exceptional communication and organization skills and an enthusiasm for client
satisfaction
This role will involve working with the following technologies and areas. Not all are required for consideration, and you’ll have the opportunity to learn as needed.
Windows 10/11
Mac OSX
Microsoft 365
Windows Server
Cloud-based applications and storage systems.
VMWare ESXi
Microsoft Office
Scripting in Powershell, VBScript
iOS and Android platforms
Networking - TCP/IP and associated protocols
File and image backup technologies
EDR, vulnerability scanning, cybersecurity
Videoconferencing solutions
Hosted PBX solutions
Azure/AWS
Screen Connect
ConnectWise Manage
RMM/PSA tools
Responsibilities include:
Providing day-to-day support to users
Implementing client projects and deploying new technologies
Developing new offerings, evaluating and refreshing existing ones
Responding to security, backup, and other device alerts
Collaborating with colleagues and owners to improve client experience
Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise
A successful candidate should possess:
A minimum of 5 years of IT support work, ideally within another MSP
Superior troubleshooting/diagnostic skills - you should be able to quickly assess and resolve a situation, so as to minimize client inconvenience
Exceptional communication and organization skills and an enthusiasm for client
satisfaction
This role will involve working with the following technologies and areas. Not all are required for consideration, and you’ll have the opportunity to learn as needed.
Windows 10/11
Mac OSX
Microsoft 365
Windows Server
Cloud-based applications and storage systems.
VMWare ESXi
Microsoft Office
Scripting in Powershell, VBScript
iOS and Android platforms
Networking - TCP/IP and associated protocols
File and image backup technologies
EDR, vulnerability scanning, cybersecurity
Videoconferencing solutions
Hosted PBX solutions
Azure/AWS
Screen Connect
ConnectWise Manage
RMM/PSA tools
Source : Alliance Industrial
