Systems Administrator (Ops 24x7 Support Technician) - Abile Group, Inc.

Abile Group has an exciting and challenging opportunity for a Systems Administrator (Ops 24x7 Support Technician) on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer.  All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.

The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.

• Conducts real-time, pro-active monitoring of compute, cloud and network resources across the enterprise.

• Responds, triages, and troubleshoots system alerts indicating issues with data center components.

• Conducts hands-on administration of virtual machines, hosts, and other IT devices via vCenter, remote desktop protocols, and other virtualized management interfaces. Administration consists of, but is not limited to: assessing all virtual resources, consoling into virtual machines, creating/deleting virtual snapshots, fully triaging virtual server issues, and restarting virtual machines.

• Provides first contact response and initial resolution for all associated, technical engineering lanes within the environment

• Accurately logs, tickets, and owns/escalates incidents resulting from infrastructure events.

• Manages and tracks execution of authorized changes throughout the Change Management life cycle.

• Troubleshoots, accurately tracks and resolves assigned incidents

• Creates and tracks trend reports

• Creates and maintains standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, ASPs, and agency executives.

•  Interacts with vendors to coordinate the maintenance and replacement of hardware that effects high and critical priority systems and environments

• Maintains extremely accurate, high level reporting of all issues

• Connectivity monitors of cloud-based systems

• Provisions thin client software

• Contributes to continual improvement of IT Operations

***The specific shift will be 12-hr Night Shift (Weds-Sat, With alternating Wednesdays off) 5:30pm - 5:30am

Clearance Required: TS/SCI (with the ability maintain a CI poly)

Degree and Years of Experience: Bachelor's Degree in Computer Science, Information Technology, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

• 5+ years of experience in systems administration

Required Certifications:

• Must have current DoD 8140 IAT Level II Certification (CCNA-Security, GICSP, GSEC, Sec+ CE, SSCP) or higher.

Desired Certifications: 

• Relevant technical certifications preferred (A+, Network+, Server Administration, etc.)

• Familiar with ITIL (certification preferred)

Required Skills:

• Working knowledge and understanding of the ITIL V4 framework

• Working experience with ITSM suites, preferably ServiceNow.

Desired Skills: 

• Virtual host and Server administration. Experience with Linux-based operating systems is a plus.
• Hands-on administration within a virtualized environment.
• Enterprise-level monitoring suites/software (i.e. BMC BPPM/TrueSight, HP NNM, Splunk, WhatsUp Gold, Nagios, etc.).

Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients.  We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients’ subject matter experience and Abile’s breadth of expertise. 

Abile Group, Inc. is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  Anyone requiring reasonable accommodations should email careers@abilegroup.com with requested details.  A member of the HR team will respond to your request within 2 business days. 

Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.