Systems Administrator - Owings Mills, MD - Georgia IT Inc.
Owings Mills, MD
About the Job
Title : Systems Administrator
Location : Owings Mills, MD
Duration : Contract (6+ Month)
No Visa Sponsorship available for this job. No third-party agencies Corp To Corp
Job description:
Location : Owings Mills, MD
Duration : Contract (6+ Month)
No Visa Sponsorship available for this job. No third-party agencies Corp To Corp
Job description:
- Experience in administrating and configuring Salesforce Employee Communities and Service Cloud
- Experience with Salesforce Knowledge Base, Metrics, Dashboards and service management
- Troubleshooting and problem solving defects and errors -Implementing small to medium configuration changes
- Administrative tasks including: provisioning accounts, setting up reports and dashboards -Working with groups in technology such as GBS, Enterprise Security and ESS to resolve defects and issues
- Review configurations and make recommendations for improvements for optimal performance.
- Research product release notes for upcoming updates and articulate downstream impacts to users.
- Work on a team as well as independently In terms of what day might look like:
- Review technical issues/reported errors with Salesforce Communities and Service Cloud
- Conduct root-cause analysis to remedy errors and devise approach for resolution
- Ensure feed from HCM is populating Salesforce correctly
- Provide recommendations to team members to optimize processes with Salesforce technologies
- Review Salesforce releases and conduct impact analysis and prepare for implementation of release
- Develop dashboards and reports with HR colleagues
- Participate and prepare for enterprise roll out of Salesforce Communities (myHR)
Source : Georgia IT Inc.