Systems Administrator - Kina'ole Foundation

At Kina'ole, you are joining a family whose Hawaiian roots anchor our culture of Aloha - sharing life with each other - and making a profound positive impact on the Native Hawaiian community and other communities where we operate.

The Kina'ole Family of Companies offers a competitive salary and comprehensive benefits package that includes:

• Health insurance
• Dental insurance
• Life insurance
• Professional training reimbursement
• 401K
• Disability insurance

Schedule: Support- US, Guam, HI, Japan, Korea

• Monday-Friday/Hybrid
• Saturday-remote flex 1-4 hours
• Ability to commute, once a year.
• Ability to relocate- San Antonio, TX

Job Description:

We are looking for an experienced and skilled Tier 1 & 2 IT Support Engineer to join our IT team. In this role, you will be responsible for handling more complex technical issues. The ideal candidate will have a strong background in troubleshooting and resolving advanced hardware, software, and network issues, as well as providing high-quality customer service. This position offers opportunities for career growth and development in a dynamic and fast-paced environment.

Duties and Responsibilities:

• Advanced Microsoft 365 / Entra / Intune: Deployment, troubleshooting, and supporting Microsoft 365, Entra, Intune.
• Documentation: Create and update detailed documentation on troubleshooting procedures, issue resolutions, and system configurations.
• Remote Deployments & Support: Provide remote support to users via phone, email, and remote desktop tools to diagnose and resolve issues efficiently.
• Onsite Deployments & Support: Hardware and software deployments and support onsite at client locations.
• Project Support: Assist with IT projects such as system upgrades, migrations, and deployments, ensuring minimal disruption to end-users.
• Incident Management: Manage and track escalated incidents through to resolution, ensuring timely updates and communication with end-users.
• Security and Compliance: Ensure all support activities are conducted in accordance with company security policies and industry compliance standards.
• Performance Monitoring: Assist in monitoring and optimizing the performance of IT systems, identifying potential issues before they impact users.

Minimum Qualifications:

• Education: Associate or bachelor's degree in information technology, Computer Science, or a related field preferred
• Experience: 3-5 years of experience in IT support, with a focus on Tier 1 & 2 or higher-level support roles
• Certifications: CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator Associate, or similar certifications are preferred
• Technical Skills:
  • Proficient in Windows operating systems. (MacOS is a bonus but not required)
  • Strong knowledge of network protocols, configurations, and troubleshooting (TCP/IP, DNS, DHCP, VPN)
  • Experience with Active Directory, and virtualization technologies (Hyper-V)
  • Experience with Firewalls, Switches, Wireless Access points, VLAN's, VPNs, and overall layer 1-3 networking
  • Proficient in management and configuration of Microsoft Office 365, Entra, Intune, and Azure Cloud Server infrastructure. (Limited Azure Cloud Virtual Server Infrastructure is ok)
  • Familiarity with scripting languages (PowerShell, Bash) for automation tasks
• Problem-Solving: Excellent analytical and problem-solving skills with the ability to tackle complex technical issues
• Communication: Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical users
• Customer Service: Demonstrated commitment to providing excellent customer service and maintaining positive client relationships
• Attention to Detail: High level of attention to detail, with the ability to manage multiple tasks and priorities effectively
• Responsible: High degree of confidentiality, High degree of punctuality
• Teamwork: Ability to work independently and collaboratively within a team environment
• Extensive knowledge and experience managing and supporting Office and Microsoft 365 applications
  • Teams
  • OneDrive for Business
  • Office 365 Licensing
  • SharePoint
  • Office Online
  • Excel, Word, Outlook, and PowerPoint
• Experience managing Microsoft Endpoint Configuration Management (Intune)
• Familiarity with configuring Microsoft Teams audio-visual devices
• Experience with configuring and managing on-prem Active Directory, Azure Active Directory, and Azure AD connect
• Advanced knowledge of PowerShell cmdlet and scripting (development and optimization)
• Knowledge and understanding of Group Policy
• Experience configuring and managing Microsoft Defender for O365 Microsoft Defender for Endpoint
• Strong understanding of Intune/MEM
• Skilled in incident management and prioritization
• Capable of handling multiple projects and initiatives efficiently
• Experience in managing vendor communications and relationships
• Services:
  • Experience with IT ticketing systems and remote support tools
  • Experience in supporting cloud environments, particularly with platforms like Azure
  • Knowledge of cybersecurity best practices and experience in handling security-related incidents
  • Office Security: IDS and Access Controls
  • Provide support to all security protocols, office and staff
  • Manage access to ACS and IDS systems
  • Manage Visitor Logs

Kina'ole Family of Companies is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.