Systems Administrator (Tier 2 Desktop Support) | TS/SCI - Blackspoke
Springfield, VA
About the Job
Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Be part of an exciting opportunity to contribute to one of the nation's most critical intelligence organizations. Your work directly impacts national security and global issues, you will have the chance to contribute to missions that are of paramount importance to the United States and its allies, know that that the environments and programs you support are making a difference on a global scale. Our customers operate at the forefront of technology, dealing with some of the most advanced defense, geospatial, and intelligence systems in the world.
What you will be working on (Job Description):
Transform technology into opportunity as a Systems Administrator (Tier 2 Desktop Support) with Blackspoke. A career in enterprise IT means connecting and enhancing the systems that matter most. At Blackspoke, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NGA. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax, and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfill Installation, Move, Add, Change, and Disposal (IMACD) service requests and support the completion of special projects.
Primary Responsibilities:
- Provide support for implementation, maintenance, and incident troubleshooting of IT systems
- Manage hardware in all stages including unpacking and setup of end user devices
- Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
- Install application software on end user device workstations via scripted install packages
- Inventory management of UDS deployed software and end user devices
- Network and locally attached printers
- Assist users in accessing and using IT systems
- Provide user education and training in basic hardware and software functions
- Create and maintain documentation and SOPs to train new employees
- Utilize a ServiceNow-based ticketing database to track, update, and resolve break/fix incident tickets and fulfill new requests submitted and tracked as Demands and RITMs
- Identify and execute process improvements and other enhancements that improve operational efficiency.
What you will bring to us (Required Skills):
Basic Qualifications:
- TS/SCI Clearance with the ability to obtain CI Poly
- Knowledge in one or more of the following areas:
- Workstations (thin and thick clients)
- Monitors, KVMs, Print, Fax, and Scan Support Services
- Audio Visual Services, Voice and VTC Support Services
- Desktop Image Management
- Virtual Desktop Infrastructure (VDI) Support Services
- Home Directory and Profile Support Services
- E-mail and Software Support Services
- Domain Name Services (DNS), Dynamic Host Configuration Protocol (DHCP)
- Patch Management (Windows)
- Excellent troubleshooting capabilities and strong communication skills.
- Strong work ethic and attention to detail
- Strong organizational, writing, and time management skills
- Ability to work independently on projects and/or tasks
- Ability to stand and walk between buildings on a large campus regularly
- Ability to move and lift computers, printers, monitors, and other hardware
- Experience with Windows 7, Windows 10, Citrix, SMS, and SCCM
- Technical understanding of Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.)
- Team player with the ability to adapt to new and changing technologies
- A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
- Thin Client using Virtual Desktop Infrastructure (VDI) Technology
- Thick & thin web-based applications
- ITIL v3 Foundations, Technical writing
Education & Experience:
- Bachelor's Degree or an equivalent combination of years of experience and education with 3+ years of prior relevant experience.
What you will get:
- The opportunity to work on high-impact projects critical to national security
- A growth environment with avenues for career progression and technical skill-building
- A collaborative culture that values innovation and efficiency
- A robust benefits package to attract and retain top talent
Location: NCE - Springfield, VA
US Citizenship Required with Active Security Clearance
