Systems Analyst 2 (709262) - NITELINES USA, INC

*ONLY Local Candidates in the South Georgia area - Savannah. Ga area*. Hinesville, Ga area, Brunswick, Ga area, Statesboro, Ga area. Hilton Head, SC area, Beaufort, SC area

*MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA* 

A+ Certification or Network+ Certification-Required (MUST UPLOAD CERTIFICATION)

Pay rate: $30.00 per hour

JOB DESCRIPTION:

Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus.

• Provide onsite desktop support for customers located within assigned locations. 

• Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.

• Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.

• Install & support network devices providing business critical service

• Perform end user data back-up and recovery ensuring attention to detail

• Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.

• Open/document/track problem tickets escalating to appropriate workgroups when required.

• Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.

• Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.

SKILLS:

• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required
• Experience with troubleshooting network connectivity issues in both LAN and WAN environments Required 2 Years
• Experience imaging and deploying laptops Required 2 Years
• Experience providing desktop/laptop computer hardware support Required 2 Years
• Experience supporting Microsoft Outlook email client Required 2 Years
• Experience supporting Microsoft Office 2013 or higher Required 2 Years
• Experience supporting remote workers and troubleshooting VPN and remote technology issues Required 2 Years
• Experience with Bitlocker encryption, antivirus, and malware/spyware removal software Highly desired 2 Years
• A+ Certification or Network+ Certification MUST UPLOAD CERTIFICATION Required
•  Experience with local and network printer troubleshooting and repair Required 2 Years
• Technical support experience in a Windows 10 PC environment Highly desired 2 Years
• Experience supporting Cisco VoIP phones and Jabber client Highly desired 2 Years
• Setup and install computers for New Hire On-Boarding’s and Off-Boarding’s Required 2 Years
• Experience in an Active Directory Domain environment. Required 2 Years