Systems Analyst - Novalink Solutions LLC

MaineDOT has many legacy systems and manual process that they are looking to modernize. This position is key to work with the business to

understand workflow, requirements, and eventually to work closely with business to assist with the IT procurement process, RFPs, contracts and also systems implementations. This position with act as the technical lead for COTS / Cloud Hosted implementation projects.

Top 3 Skills:

Knowledge of Systems Engineering / Requirements Gather & Concept of Operations

Experience with IT RFPs and Contracts / Knowledge of Transportation Systems

Communication with Technical and Non-Technical Staff

Required Skills:

Solid understanding of networking/distributed computing environment concepts.

Understands principles of routing client/server programming.

Manage expectations at all levels: customers/end users, executive sponsors.

Ensure quality standards are followed.

Understand the business application of technical support and design in an application development environment.

Work with the various Infrastructure teams and operations provider to identify the strategic direction of systems management activities.

Understands the design of consistent network-wide file system layouts

Maintain strong relationships with employees and various tier two and three support groups.

Develop plans for disaster recovery/ back up and archiving.

Manage the daily operations of the systems management team to ensure service levels are being met.

Manage the systems management team’s support issue and backlog.

Monitor the team’s open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels.

Act as the first level of escalation for high priority support issues.

Function as the liaison to the various support groups with whom the systems management team interfaces.

Develop the technical infrastructure maintenance strategy.

Manage the system management resources.

Act as a system’s management expert.

Analyze, determine, and document requirements in terms of system management needs and implement them.

Identify, approve, and prioritize team projects.

Manages a large site or network.

Recommends policies on system use and services