Systems Analyst - Complete Document Solutions

About Complete Document Solutions:

For 25 years CDS has partnered with thousands of organizations across the East Coast assisting them in improving their office workflow, increasing their productivity, and furthering their overall business practice by leveraging the latest in office technology from hardware to software. CDS is committed to providing a well-rounded offering of solutions that fit your business, budget, and future. Join our growing team in one of the most desirable areas in the country. As a Systems Analyst working for a locally-owned, independent Xerox Authorized Sales Agency, you will be backed by the world-class resources, products and solutions of Xerox Corporation. We will support your career growth with initial and ongoing training.

Responsibilities for the Systems Analyst role include:

• Pre-sales support and network installations of Epson, HP, Kyocera, and Xerox multi-function devices and software solutions.
• Customer training for Epson, HP, Kyocera, and Xerox multi-function devices and software solutions.
• On site and/or remote trouble shooting of customer networks.
• Support account managers in sales cycles of office solutions (engagement, analysis, presentation, demonstration, & implementation) involving computer network infrastructures for customers.
• Work with customers’ IT personnel to optimize workflow.
• Assist with identification of incremental revenue opportunities and value-added services.
• Perform other duties as required.
• Based in New York City servicing customers primarily in the following counties - NY: Bronx, New York, Kings, Queens, and Westchester CT: Fairfield
• Reports to Systems Analyst Manager

Job Requirements:

• Experience as a network analyst, network consultant, and/or network administrator.
• Experience with troubleshooting & networking multi-function devices (scan to email, scan to network folder, installing print drivers).
• Information Technology Bachelors or Associates Degree, or equivalent experience.
• Network certifications are a plus.
• Computer repair experience is a plus.
• Must be able to lift up to 50 lbs.
• Must always be professional, friendly, polite, and tactful with customers.
• Self-motivated and proactive.
• Valid driver’s license and minimum car insurance.
• Reliable transportation is a must to travel to customer locations.

Benefits include:

• Travel reimbursement, mileage, tolls & parking
• Health, dental, and vision coverage
• 401K
• Company Paid Life Insurance
• Ongoing training and professional development