POSITION: Systems Analyst/Programmer I (Applications)

DIVISION: Administration

DEPARTMENT: MIS

UNION/GRADE: Unit 6/Grade 9

BASIC PURPOSE:

The Systems Analyst/Programmer I is responsible for administration, support and configuration of Commercial off-the-shelf (COTS) software applications. This position is responsible for ensuring that these business applications meet their goals and expected service levels. The Systems Analyst/Programmer I analyzes, develops and implements configurations according to requirements. Adheres to protocols and procedures for the administration and support of COTS applications and complies with company security policies.

SUPERVISION RECEIVED:

Works under the general supervision of a Senior Program Manager, Application Group. .

SUPERVISION EXERCISED:

None.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists with the administration, support and development of several COTS applications including the OpenText Enterprise Content Management (ECM) application.
• Assists with the planning and execution of system upgrades and migrations.
• Tests software releases prior to production implementation.
• Troubleshoots technical problems and provides support to users.
• Documents system configurations and system operations and maintenance procedures.
• Assists with the creation of release packages for system changes when transitioning to the production environment.
• Utilizes the Software Development Lifecycle to implement solutions.
• Implements and maintains security measures to protect the organization's data.

SECONDARY DUTIES:

• Performs related duties as required.

MINIMUM QUALIFICATIONS:

Education and Experience:

• A Bachelor's degree in computer science or related field; and
• Two (2) years of computer experience including one year supporting COTS applications; or
• Any equivalent combination of education or experience.

Necessary Knowledge, Skills and Abilities:

• Programming experience in the following is desirable: Python, C#, XML, SQL or other programming or markup language.
• Understanding of COTS application administration processes and concepts.
• Experience with OpenText ECM or an equivalent Enterprise Content Management system is a plus.
• Experience creating technical documentation, standards and procedures with regard to system administration, support and development.
• Strong organizational skills and the ability to work independently, to perform routine daily work and handle tickets as well as prioritize assignments.
• Good problem solving skills and effective verbal and written communication skills.
• Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint and Access.
• Experience using web conferencing and collaboration tools such as WebEx.

SPECIAL REQUIREMENTS:

• A valid Massachusetts Class D Motor Vehicle Operators License.
• At least one certification from the following list or the ability to obtain within one year.

1. ITIL – ITIL Foundations Certification version 4.
2. MPM - Master Project Management
3. CSA – OpenText Content Server Administrator Certification

TOOLS AND EQUIPMENT USED:

Office equipment as normally associated with a professional office environment including the use of telephones, personal computers, including word processing and other software, email, videoconference applications, copiers, scanners, and fax machines.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools or controls and reach with hands and arms. The employee frequently is required to sit and talk or hear. The employee is occasionally required to walk and stand.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee regularly works in an office environment. The noise level is a moderately quiet at office setting.

Massachusetts Water Resources Authority (MWRA) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national or ethnic origin, age, religion, disability, sex or gender, sexual orientation, gender identity or expression, or veteran status.