Systems Analyst - Reston, VA - Georgia IT Inc.
Reston, VA
About the Job
Title : Systems Analyst
Location : Reston, VA
Duration : Contract (12+ months)
US Citizen, Green Card, TN, GC EAD and H4 EAD only No Third-party agencies corp to corp.
Job description:
Location : Reston, VA
Duration : Contract (12+ months)
US Citizen, Green Card, TN, GC EAD and H4 EAD only No Third-party agencies corp to corp.
Job description:
- This position is for the night shift and the resource will be working 3.5 days each week. Either first part of the week or later part of the week/12 hours each day and 6 hours for the 1/2 day/7 PM - 7 AM and 7 PM - 1 AM on the 1/2 day schedule.
- 3+ years of experience as an Incident manager handling incidents, changes and problems in a 24/7 production environment
- 3+ years of experience with IT Infrastructure and applications is required
- Provides support for application, shared services & infrastructure issues; Documenting, tracking and coordination of incidents; Escalates unresolved issues to proper personnel; Provides senior-level end-user support, which may include: coordinating stakeholder discussions and updating user documentation.
- Provide assistance to call manager in driving resolutions of incidents and act as backup if Call Manager must leave the call
- Ability to occasionally work on nights and weekends if and when major incidents occur
- Hands on experience with Service-Now or other ticketing tools
- Manage conference calls to drive resolutions of incidents
- Excellent written and verbal skills
- Aptitude to multi-task and work well in a high stress environment, both within teams and independently
- Perform research/analysis to identify support teams needed, assist with impact analysis
Source : Georgia IT Inc.
