Systems Coordination Specialist (IS) - Yamhill Community Care

Location: Remote: This position has the possibility of being 100% remote.

Most of the positions at YCCO are hybrid, meaning they have the flexibility to work both remotely and in-person at YCCO's office in McMinnville, OR.

Department:     Information Systems                         FLSA Status:               Exempt

Reports To:       Information Systems Director           Physical Strength:     Light (L)

About Us:  Yamhill Community Care is a nonprofit coordinated care organization dedicated to managing the healthcare for Medicaid members, covered under the Oregon Health Plan, in Yamhill County, as well as parts of Washington and Polk Counties. Our mission is to improve the quality of life of the communities we serve by coordinating effective care. Beyond healthcare, we also provide an Early Learning Hub, supporting families and children with essential resources and programs for early childhood development. Together, we're building a unified healthy community that celebrates physical, mental, emotional, spiritual, and social well-being.

Learn more about Yamhill Community Care:  click here

Summary

The Systems Coordination Specialist is responsible for supporting the development, implementation, and configuration of application systems and operational processes to ensure business systems functionality meets or exceeds the needs of Yamhill Community Care (YCCO) staff and key business partners. The Systems Coordination Specialist works closely with the Information Systems Sr. Director, the Systems Configuration Analyst, the Information Systems (IS) team, YCCO’s management team, and other colleagues, to understand business and operational needs. This position will provide configuration, testing and validation support of technical resources focused on supplying efficient and effective application systems and tools to the YCCO staff and key business partners. 

Essential Duties

1. Develops strong relationships with YCCO colleagues and strategic partners to analyze current system functionality needs and underlying operational processes.
2. Develops and maintains processes to ensure the integrity and reliability of configuration options of software systems utilized by YCCO staff and strategic partners. 
3. Understands application security functionality and assigns user security access for numerous software systems adhering to policies and procedures of YCCO. 

Job Duties

• Configures and monitors applications systems functionality and performance with minimal oversight.
• Monitors applications system activity and implement changes to ensure efficient performance and overall data integrity.
• Identifies and clearly communicates ramifications of actual and proposed configuration changes have on business processes, data, and reporting.
• Works with IS leadership to evaluate and monitor application systems to ensure alignment with strategic objectives of the organization.
• Organizes and leads testing plans of new and upgraded application systems, focuses on meeting business process needs and data integrity.
• Establishes and performs quality assurance testing, validating against established expectations and meeting contractual, regulatory, and customer requirements.
• Maintains documentation of configuration changes; adheres to policies and procedures governing system configuration change processes.
• Participates with business units in development of training materials, documentation, and process workflows.
• Assists operational teams with application systems functionality questions regarding current, proposed, and future work processes.
• Utilizes understanding of software functionality and individual position responsibilities sufficiently to identify and enforce HIPAA minimum necessary protocol.
• Consults with the Quality Assurance and Compliance team regarding new and/or challenging access requests.

Essential Department & Organizational Functions

• Works to cultivate and develop inclusive and equitable services, and working relationships with diverse groups of employees, community partners, and community members.
• Participates in the preparation and submission of regulatory and contract required deliverables.
• Works closely with other YCCO departments, including Health Plan Operations and Compliance to assist with audits; including the External Quality Review (EQR), as needed.
• Proposes and implements process improvements.
• Meets deadlines for completion of assigned responsibilities and projects.
• Maintains agreed upon work schedule with punctual, regular, and predictable attendance.
• Demonstrates cooperation and teamwork using a professional and respectful demeanor.
• Provides cross-training on specific job responsibilities.
• Meets identified goals that contribute to departmental goals.
• Works collaboratively in a team and matrixed (cross-department) environment with a spirit of cooperation.
• Respectfully takes direction from Supervisor.
• Performs other duties as assigned.

Knowledge, Skills, & Abilities

• Ability to examine and understand business needs, as well as the ability to work closely with colleagues and utilize thorough testing and validation techniques to ensure accuracy and reliability of system functionality.
• Takes on new opportunities and challenges with a sense of urgency, high energy, and enthusiasm.
• Effectively builds formal and informal relationship networks inside and outside of YCCO.
• Establishes partnerships and works collaboratively with others to satisfy needs and meet shared objectives.
• Creates new and better ways for YCCO to be successful.
• Effective listener and excels in written and verbal communications, with ability to translate complex ideas into simple language for non-technicians.
• Holds self and others accountable to meet commitments.
• Gains confidence and earns the trust of others through honesty, integrity, and authenticity.
• Operates effectively, even when things are not certain, or the way forward is not clear.
• Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.
• Plans, organizes, and prioritizes work to meet commitments aligned with organizational strategies, goals, and objectives.
• Exhibits and effectively utilizes problem-solving, analytical and innovation skills.
• Comes up-to-speed quickly in new subject matters.
• Respectful of all colleagues and individuals with whom communication and collaboration transpires.
• Acknowledges personal strengths and weaknesses, owns mistakes, pauses to learn lessons, and carries lessons forward to improve future outcomes.
• Understands business, team, assignments, and individual goals, initiates and maintains focus on matters of priority.
• Excellent organizational skills including ability to handle multiple priorities and demands simultaneously in a dynamic work environment while maintaining high attention to detail and accuracy.
• Ability to work independently, use sound judgment, anticipate next steps and be proactive as part of a diverse team within a Matrix or shared resources across departments work model.
• Excellent computer skills, including Microsoft Windows, Word, Excel, and Outlook.
• Ability to communicate both professionally and effectively in all forms of communication.
• Ability to work in an environment with diverse individuals and groups.
• Ability to remain flexible, positive, and adaptable.
• Ability to work across the YCCO region and to work remotely, as needed. 

Supervisory Responsibilities

This position has no supervisory responsibility.

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education & Experience

Required:

• Minimum of three (3) years of experience in application systems configuration, preferably within a health plan setting. 

     OR:

• Any combination of education and experience that would qualify candidate for the position.

Preferred:

• 1-2 years of experience in application systems configuration, preferably within a health plan setting. Demonstrated experience driving information technology improvement projects.
• Knowledgeable of HIT enabling health plan operations such as Enrollment and Eligibility systems, Claims Processing systems, and Utilization / Disease / Care Management systems.
• Experience working within a government-sponsored health plan, preferably a managed care plan, or very familiar with health plan operations.

Certificates, Licenses and/or Registrations

This position does not require any certificates, licenses, or registrations. 

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this position. The work environment characteristics

described here are representative of those an employee encounters while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is regularly required to talk and listen. The employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel, and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The employee may occasionally need to lift and/or move up to 25 pounds.

This position operates in a professional office environment and requires frequent use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.

This position may include occasional required or optional travel outside of the workplace, in which the employee’s personal vehicle, local transit, or other means of transportation may be used.