Systems Engineer III - Randstad USA
Arlington Heights, IL 60004
About the Job
job summary:
location: Arlington Heights, Illinois
job type: Contract
salary: $43.27 - 48.27 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
As part of the Application Recovery Team (ART), this position supports monitoring for Digital Channels, Production environments, Application Health, Distributed system support in Unix/Linux, Windows, Virtual (VMWare, HyperV), Middleware and AWS Cloud environments.
location: Arlington Heights, Illinois
job type: Contract
salary: $43.27 - 48.27 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Responsible for monitoring day to day application performance and availability, all aspects of united.com, systems performance and analysis of alerts from various tools and restoration of services.
- Familiarity with standard concepts, practices and procedures within IT Operational Support.
- Relies on experience and judgment to plan for shift workload and participate in planned change activities as well as incident follow-ups.
- Creatively managing multiple alerts and incidents to ensure high impacting scenarios are prioritized appropriately and addressed quickly to reduce system impact.
- Being able to correlate events from various tools to assess appropriate level of impact.
- Responsible for providing day to day support for Application recovery and availability, Digital Channels, System Administration via pro-active monitoring for Windows and UNIX/Linux (HPUX, AIX, Solaris, Linux) environments.
- Understanding of various Microsoft tools is a plus. Additional monitoring and support required for critical processes in Cloud, Virtualization, Middleware, Database, Storage and Backup areas.
- Troubleshooting and familiarity with various Middleware components (Messaging technology, Weblogic, Websphere, DataPower) is essential.
- strong knowledge of Enterprise Monitoring Tools such as Dynatrace, Datadog, AppDynamics, Big Panda, SCOM and LogicMonitor is critical.
- Familiarity with Incident Ticketing System (ServiceNow) is a plus.
- Responding to alerts from the enterprise monitoring tools, automation and escalation from IT Service Desk.
- Work with cross-functional teams throughout IT to isolate and resolve unplanned outages.
Top 4 skill sets required for this role:
- System administrator (Linux/Windows)
- "Eyes on glass monitoring" experience
- AWS experience
- enterprise monitoring experience (including Application Performance Monitoring)
- DYNATRACE MONITORING EXPERIENCE HUGE PLUS!!!!!
Skills:
- strong working knowledge of ITIL Service Management is required.
- Be able to follow Change, Incident and Problem Management activities.
- Solid verbal and written communication with other technical teams and the business.
- Able to work well with Application support, DevOps, Digital Operations Center, Server Operations, Network Operations, Middleware and Database Support teams (on-shore & off-shore), being able to respond to user reported issues.
- Pro-actively identify any issues with application functionality, abnormalities in digital channel performance, server hardware and software to ensure stability and availability 24X7X365.
- Ensure enterprise standards and security are maintained and enforced on hardware and software.
- Quickly and effectively support incident response process, provide troubleshooting expertise using various monitoring tools during incidents, engage in problem management follow-up and implement improvements to prevent similar incidents.
Experience:
- Experience with application performance tools, enterprise .com site and mobile channel monitoring, intermediate Systems Administration experience in Unix/Linux and Windows server environment required.
- Good understanding of virtual technology is also a must. Minimum 1-2 years of experience in an operational support role is essential.
- strong knowledge of ITSM Service Management best practices and strong written and communication skills is a must.
- Ability to independently solve application performance and system problems, be self-directed and having attention to details. Ability to capture, organize, analyze informatio
Source : Randstad USA