Systems Engineer III - Ageatia Technology Consultancy Services
Indiana, IN
About the Job
Key Responsibilities:
* Technical Support: Provide tailored technical support and consulting for the CommandCentral AWARE system and its interfaces.
* Operational Efficiency: Develop strategies to enhance workflows, procedures, and performance.
* Travel & Remote Assistance: Assist with SOP creation, process discovery, and inter-jurisdictional data sharing, both virtually and on-site.
* Vendor Coordination: Work with customers' vendors to connect data points within their CommandCentral AWARE setup.
* Diagnostics & Analysis: Run system diagnostics, performance checks, and root-cause analyses to recommend improvements.
* Process Improvement: Lead initiatives to optimize operations and troubleshoot critical issues.
* Data Integration: Navigate various data inputs and integrate them successfully into the system.
Desired Skills:
* Experience with IP Video Surveillance, ONVIF, RTSP, H.264, VMS software
* Proficiency with Client CommandCentral AWARE and GIS applications
* Strong interpersonal and communication skills, both oral and written
* Ability to manage stress and troubleshoot critical issues
* Familiarity with enterprise hardware/software solutions and public safety applications
* Knowledge of Windows Server, MS SQL, Linux Server, and virtualization software
* Experience with networking, firewalls, routers, and API connections
Preferred Qualifications:
* IT-related Bachelor's Degree
* 4+ years of experience in computer science, networking, engineering, or IT system maintenance (preferably in public safety)
* Industry certifications (e.g., CISSP, MCSA/MCSE)
25-50% travel
Main Responsibilities
* Technical Support:
* Provide expert troubleshooting, maintenance, and configuration support for the CommandCentral AWARE system.
* Deployment & Integration:
* Implement new features, modules, and upgrades.
* Integrate the system with other public safety software and databases.
* Performance Optimization:
* Analyze system performance.
* Identify bottlenecks and implement solutions to improve efficiency and reliability.
* Security & Compliance:
* Enforce security protocols.
* Maintain compliance with relevant regulations.
* Safeguard sensitive data.
* Collaboration:
* Work closely with customers, vendors, and internal teams to resolve issues.
* Understand requirements and ensure smooth operation.
* Documentation & Training:
* Develop and update documentation.
* Provide training to users and create knowledge base articles.
Top Skills for a CommandCentral AWARE Systems Engineer
Technical Skills:
* CommandCentral AWARE Expertise:
* Examples: Configuration and customization, deployment of new modules, troubleshooting errors, integrating third-party applications, data migration.
* Networking & Infrastructure:
* Examples: Understanding of TCP/IP, VPNs, firewalls, switches, routers, IP video surveillance systems, bandwidth management, network security.
* Database Management:
* Examples: Database setup, maintenance, optimization, query writing, data backup and recovery, performance tuning.
* Scripting & Automation:
* Examples: PowerShell or Python scripting, system monitoring, automated deployments.
* Cybersecurity:
* Examples: Secure configuration, user authentication, access control, encryption, vulnerability management, incident handling.
Software Proficiency
* Core CommandCentral AWARE Suite:
* CommandCentral AWARE platform
* CommandCentral AWARE Web Client
* CommandCentral AWARE Mobile App
* CommandCentral AWARE APIs
* Supporting Software:
* Video Management Systems (VMS): Genetec, Milestone, Axis, Avigilon
* Geographic Information Systems (GIS): ArcGIS, QGIS
* Databases: SQL Server, Oracle, PostgreSQL
* Operating Systems: Windows Server, Linux Server (Red Hat, CentOS, Ubuntu), VMware, Hyper-V
* Network Management: Wireshark, SolarWinds, PRTG
* Scripting Languages: PowerShell, Python, Bash
* Cybersecurity Tools: SIEMs, firewalls, intrusion detection systems, security monitoring software
* Public Safety Applications:
* CAD Systems: Tyler Technologies, Spillman
* RMS Systems: SunGard, Spillman
* MDT Software: Client, Carbyne
* 9-1-1 Call Handling
* General IT Skills:
* Active Directory, Group Policies
* Networking protocols: TCP/IP, VLANs, VPNs
* Remote desktop tools: TeamViewer, AnyDesk
* Collaboration tools: Microsoft Teams, Zoom
* Project Management Tools: Jira, Asana
* Optional Skills:
* Cloud Computing Platforms: AWS, Azure, GCP
* Technical Support: Provide tailored technical support and consulting for the CommandCentral AWARE system and its interfaces.
* Operational Efficiency: Develop strategies to enhance workflows, procedures, and performance.
* Travel & Remote Assistance: Assist with SOP creation, process discovery, and inter-jurisdictional data sharing, both virtually and on-site.
* Vendor Coordination: Work with customers' vendors to connect data points within their CommandCentral AWARE setup.
* Diagnostics & Analysis: Run system diagnostics, performance checks, and root-cause analyses to recommend improvements.
* Process Improvement: Lead initiatives to optimize operations and troubleshoot critical issues.
* Data Integration: Navigate various data inputs and integrate them successfully into the system.
Desired Skills:
* Experience with IP Video Surveillance, ONVIF, RTSP, H.264, VMS software
* Proficiency with Client CommandCentral AWARE and GIS applications
* Strong interpersonal and communication skills, both oral and written
* Ability to manage stress and troubleshoot critical issues
* Familiarity with enterprise hardware/software solutions and public safety applications
* Knowledge of Windows Server, MS SQL, Linux Server, and virtualization software
* Experience with networking, firewalls, routers, and API connections
Preferred Qualifications:
* IT-related Bachelor's Degree
* 4+ years of experience in computer science, networking, engineering, or IT system maintenance (preferably in public safety)
* Industry certifications (e.g., CISSP, MCSA/MCSE)
25-50% travel
Main Responsibilities
* Technical Support:
* Provide expert troubleshooting, maintenance, and configuration support for the CommandCentral AWARE system.
* Deployment & Integration:
* Implement new features, modules, and upgrades.
* Integrate the system with other public safety software and databases.
* Performance Optimization:
* Analyze system performance.
* Identify bottlenecks and implement solutions to improve efficiency and reliability.
* Security & Compliance:
* Enforce security protocols.
* Maintain compliance with relevant regulations.
* Safeguard sensitive data.
* Collaboration:
* Work closely with customers, vendors, and internal teams to resolve issues.
* Understand requirements and ensure smooth operation.
* Documentation & Training:
* Develop and update documentation.
* Provide training to users and create knowledge base articles.
Top Skills for a CommandCentral AWARE Systems Engineer
Technical Skills:
* CommandCentral AWARE Expertise:
* Examples: Configuration and customization, deployment of new modules, troubleshooting errors, integrating third-party applications, data migration.
* Networking & Infrastructure:
* Examples: Understanding of TCP/IP, VPNs, firewalls, switches, routers, IP video surveillance systems, bandwidth management, network security.
* Database Management:
* Examples: Database setup, maintenance, optimization, query writing, data backup and recovery, performance tuning.
* Scripting & Automation:
* Examples: PowerShell or Python scripting, system monitoring, automated deployments.
* Cybersecurity:
* Examples: Secure configuration, user authentication, access control, encryption, vulnerability management, incident handling.
Software Proficiency
* Core CommandCentral AWARE Suite:
* CommandCentral AWARE platform
* CommandCentral AWARE Web Client
* CommandCentral AWARE Mobile App
* CommandCentral AWARE APIs
* Supporting Software:
* Video Management Systems (VMS): Genetec, Milestone, Axis, Avigilon
* Geographic Information Systems (GIS): ArcGIS, QGIS
* Databases: SQL Server, Oracle, PostgreSQL
* Operating Systems: Windows Server, Linux Server (Red Hat, CentOS, Ubuntu), VMware, Hyper-V
* Network Management: Wireshark, SolarWinds, PRTG
* Scripting Languages: PowerShell, Python, Bash
* Cybersecurity Tools: SIEMs, firewalls, intrusion detection systems, security monitoring software
* Public Safety Applications:
* CAD Systems: Tyler Technologies, Spillman
* RMS Systems: SunGard, Spillman
* MDT Software: Client, Carbyne
* 9-1-1 Call Handling
* General IT Skills:
* Active Directory, Group Policies
* Networking protocols: TCP/IP, VLANs, VPNs
* Remote desktop tools: TeamViewer, AnyDesk
* Collaboration tools: Microsoft Teams, Zoom
* Project Management Tools: Jira, Asana
* Optional Skills:
* Cloud Computing Platforms: AWS, Azure, GCP
Source : Ageatia Technology Consultancy Services