Systems Engineer - City of Philadelphia

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:
•    Impact - The work you do here matters to millions. 
•    Growth - Philadelphia is growing, why not grow with it? 
•    Diversity & Inclusion - Find a career in a place where everyone belongs.
•    Benefits - We care about your well-being.
 

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

Under the management of the Office of Innovation & Technology (OIT), the Systems Engineer will fill a crucial role in supporting the Philadelphia Fire Department. OIT is looking for a talented and motivated team player who welcomes challenges and takes pride in making a positive impact in the field of Public Safety and Technology in the sixth-largest city in the United States while enjoying the flexible work schedule, competitive benefits, and vibrant life in the City of Brotherly Love.

The Systems Engineer will be responsible for mission-critical cross-platform technologies, which include data storage, backup disaster recovery, active directory administration, network security, SAN administration, planning, architectural planning and design, server management and engineering, and other related infrastructure needs. This role is crucial within the Philadelphia Fire Department's IT infrastructure, thus sound technical knowledge of the subject area as well as consistent reliability is required. Professional skills, attention to detail, along with the ability to work within a team are necessary to be successful in this role.

Competencies, Knowledge, Skills, and Abilities
•    Ability to ensure the highest level of systems and infrastructure availability.
•    Ability to provide sound recommendations for continued service improvement. 
•    Collaboration with other professionals to ensure high-quality deliverables within organization guidelines, policies, and procedures.
•    Endpoint management ( Microsoft Intune).
•    Image development and deployment
•    Strong knowledge of virtualization technologies (VMware, Hyper-V).
•    Ability to provide administration for a virtual environment, including creation, migration, and maintenance. 
•    Level 3 systems troubleshooting & problem resolution.
•    Storage management and capacity planning.
•    Backup solution management.
•    Server management.
•    Planning and implementing software and firmware upgrades.
•    Providing primary support for infrastructure systems. 
•    Applications upgrade, deployments, and migration activities.
•    Server administration and monitoring.
•    Address security concerns and infrastructure needs.
•    Active Directory implementation, administration, and maintenance activities (GPO)
 

Bachelor’s degree (B.S.) or above from a four‐year college or university in computer science or a related field desired.
•    At least 3 years of experience in the areas of solution engineering system upgrades, patch management, enterprise backup, and recovery.
•    Excellent communication skills.
•    Organizational skills.
•    Decision-making.
•    Information security and network security.
•    Analytical skills.
•    Active Directory management.
•    Strong knowledge management of systems: PowerShell scripting
•    Strong knowledge of industry-standard security protocols: SSL, TLS, IPsec, HTTPS, SFTP, Kerberos, etc.
•    Ability to work in an occasionally high-pressure environment 
 

Salary Range: $75,000 - $85,000

Starting salary to be determined based on experience and qualifications.

Important: To apply, candidates must provide a cover letter and a resume.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee:
•    We offer Comprehensive health coverage for employees and their eligible dependents
•    Our wellness program offers eligibility into the discounted medical plan
•    Employees receive paid vacation, sick leave, and holidays
•    Generous retirement savings options are available
•    Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
•    Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
•    Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.