Systems Engineer - MDI Group

Systems Engineer
Contract
Plano, TX

The Endpoint Management team is tasked with building, securing, and operating several of the company’s Core IT functions for our global workforce. We enable our employees to do the best work of their lives by providing resilient and innovative technology solutions. We're looking for a talented individual to join the Endpoint Management team as a Systems Engineer.

This is a fantastic opportunity to join a reputable and well-established company as a part of a highly progressive and transformative IT team. Primarily, you will provide operational support for the company's various Windows Servers (physical and virtual) and Desktop Management applications. Secondarily, you will work closely with system architects and other EM Engineers to support the company’s Infrastructure Technology stack.

What You Will Be Doing: 

• Provide operational support for the company's Endpoint Management environment
• Provide end-user support as directed by management and work on multiple functions of high complexity
• Ensure thorough testing of solutions for functionality and compatibility
• Provide capacity planning and performance monitoring to sustain and improve mobility service availability
• Coordinate service / support needs with vendors, application support teams, and internal teams through effective partnership, collaboration and communication
• Provide change request leadership for the deployment of application or infrastructure related changes
• Provide Level 3 support for Windows OS and MacOS for end users
• Participate in application troubleshooting and incident problem resolution with other infrastructure teams, including application, storage, messaging, and server teams 
• Represent the team in change, incident and problem management calls and manage request queues
• Maintain and define hardware, software, and configuration standards (Operational Runbooks and Playbooks) 
• Partner with other Product Infrastructure teams to apply standards and policies relevant to operational excellence 
• Develop workflows, process and automation procedures 
• Proactively identify gaps, risks and issues and escalate to management accordingly

Must Haves: 

• Microsoft Windows Server Architecture and Administration (5-7 years) 
• B. S. in Computer Science or equivalent IT experience
• Knowledge and experience with Windows Server 2003 / 2008 / 2012
• Hands on experience in Airwatch in an enterprise setting (2-4 years)
• Knowledge in Intuit’s other Enterprise Desktop Management tools (Ivanti, JAMFPro, Nexthink, Appsense, Druva) 
• Extensive experience in PC and Mac troubleshooting
• Experience managing and deploying DEP 
• Ability to establish best practices for monitoring and forecasting of system / application capacity
• Excellent written and verbal communication skills
• Experience in presenting to both technical and management teams
• Must be a self-starter with the ability to work independently and in a collaborative team environment
• Able to lead technical meetings and discussions
• Capable of effectively managing relationships with internal and external partners
• Excellent time management and organizational skills
• Familiarity with AGILE workflows and philosophies
• Knowledge and experience with Active Directory and Group Policy
• Scripting: PowerShell / VB or equivalent