Systems Engineer - Seattle, WA - Remote - Georgia Tek Systems
Seattle, WA
About the Job
Job Title : Systems Engineer
Location : Seattle, WA - Remote
Position Type : Contract
US Citizen, Green Card, TN, GC EAD and H4 EAD only No Third-party agencies corp to corp.
Experience with implementation and design of a CCaaS platform like Genesys, Avaya, Amazon Connect .:
Agile Methodology
Production Support
Systems Design and Consult:
Continuous Process Improvement through Assessing contact center technologies, Releases and Upgrades
Location : Seattle, WA - Remote
Position Type : Contract
US Citizen, Green Card, TN, GC EAD and H4 EAD only No Third-party agencies corp to corp.
Experience with implementation and design of a CCaaS platform like Genesys, Avaya, Amazon Connect .:
- Following guidance from senior Engineers; implement contact flow routing using speech recognition (Lex), queues, routing profiles/skilling, users, porting of TFN and DIDs.
- Adhering to work instructions from team, monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement fixes
- Strengthen understanding in maintaining security, backup, and redundancy strategies as defined by senior staff
- console, Amazon Connect , Lex, Lambda, DynamoDB, CloudFront, Cognito, CloudWatch, etc.
Agile Methodology
- Strong understanding of scrum practices, including writing user stories, prioritization, refinement, and other ceremonies
- Experience with issues and project tools such as JIRA and Confluence
Production Support
- Tier 1 and Tier 2 management and monitoring of all installed systems and infrastructure with tools such as CloudWatch, pertinent to specified role (e.g. concurrent volume, API errors, service limits, Lambda invocations, etc.)
- Troubleshooting experience to find root cause of issues and suggesting solutions to fix the problem
- Experience being on an on-call rotation utilizing tools such as PagerDuty
Systems Design and Consult:
- Begin to deepen comprehension of underlying infrastructure components relative to CCaaS performance and logical contact flow design
- Begin training and comprehension of dependencies on contact flows such as Lambda, Lex, and other downstream services
Continuous Process Improvement through Assessing contact center technologies, Releases and Upgrades
- Begins to develop in staying current on new core and app infrastructure technologies that impact contact flow design
- Begins to develop in staying current on new CCaaS releases, pointing out updates and understanding on how these could impact or benefit user and/or application
Source : Georgia Tek Systems
