Systems Engineer, Service Repair | Santa Clara, CA - Johnson and Johnson
Santa Clara, CA 95050
About the Job
About Johnson & Johnson
At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ .
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges. We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential. At Johnson & Johnson, we all belong.
Position Summary
The Systems Engineer plays a pivotal role in providing technical leadership for the development and implementation of service and repair processes tailored for subsystems of the capital system, ensuring alignment with cost, performance, and customer satisfaction goals. Their primary responsibilities include collaborating with R&D and Manufacturing, developing comprehensive repair instructions and documentation, providing and executing technical support, driving or supporting service center validation, monitoring service performance, implementing improvement programs, and serving as a subject matter expert. Additionally, the Systems Engineer will execute maintenance operations at the capital system, providing troubleshooting and root cause support to R&D and other stakeholders. This role is critical for service and repair operations as it ensures efficient functioning of capital equipment, drives cost-effective operations, monitors performance, recommends improvements, achieves customer satisfaction objectives, and maintains product integrity. The Systems Engineer's technical expertise and leadership optimize processes, address technical issues, ensure compliance with regulatory standards, and contribute significantly to overall operational success.
As a member of Service Solutions, you will contribute to developing a sophisticated robotic medical platform. For a self-motivated engineer, this is a unique opportunity to jump into the middle of a fast-paced environment, passionate about quantitative results and delivering a platform that goes above and beyond. We can offer opportunities to grow your engineering skills and long-term career growth!
Responsibilities
Under general direction and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position will:
- Technical Expertise and Support:
- Serve as the Subject Matter Expert for assigned Service & Repair area, mentoring junior engineers and technicians.
- Provide technical support to R&D, Manufacturing, customers, and Ottava service lines.
- Apply diverse engineering knowledge and statistical techniques to enhance processes.
- Provide technical support for troubleshooting capital system and subsystems. Execute service operations at the capital system and serve as an SME for subsystem issues in the assigned area.
- Process Development and Improvement:
- Work closely with R&D and Manufacturing to identify service repair requirements for new products, ensuring cost-effective service operations.
- Develop comprehensive repair instructions, manuals, and documentation to support the service business.
- Drive or support the validation of authorized service centers.
- Monitor service performance, analyze results, and recommend product and service process improvements.
- Implement programs to achieve customer satisfaction objectives.
- Identify technical tasks, risks, and opportunities, providing estimates of resources and budgets.
- Determine the need for specialized equipment and facilities, optimizing project efficiency and effectiveness.
- Collect data to evaluate project infrastructure and compliance with performance measures.
- Develop corrective and preventive actions to ensure project success within budgets.
- Recommend cost reduction strategies and initiate corrective actions.
- Analyze equipment histories to address repetitive failures and revise procedures accordingly.
- Coordinate tactical maintenance and process improvement opportunities.
- Assist in the development and implementation of control plans for new projects.
- Generate maintenance reports and survey best practices within the responsibility area.
- Collaboration and Leadership:
- Coordinate activities with internal and external stakeholders, leading engineering assignments to completion.
- Adhere to safety policies and procedures.
- Monitor development and production processes, identifying areas for improvement.
- Perform other duties as needed.
- Minimum of a bachelor's degree in Engineering is required. Degree in Mechanical or Systems Engineering is preferred.
- Minimum of 4 years' experience applying engineering/business principles to a broad range of assignments is required. Systems Engineering experience preferred.
- Experience with Design for Serviceability throughout New Product Development process is preferred.
- Experience in the medical device industry is preferred.
- Strong communication, influencing, and partnering skills are required.
- Knowledge of Six Sigma or Process Improvement methodologies, or Lean Manufacturing Principals is preferred.
- Ability to plan, conduct, and direct complicated engineering/business projects to completion, and support service responsibilities for complex products is required.
- The ability to work effectively in a team environment is required.
- The ability to make effective management-level presentations, write formal reports concerning both technical and business issues, and prepare project plans is required.
- Negotiating/Influencing skills are preferred.
- Knowledge of Project Management Tools is a plus.
- Knowledge of GMP (Good Manufacturing Practices) & ISO 13485 is a plus.
- Experience with Process Development, and Validation of Manufacturing/Assembly/Service and Repair Processes is preferred.
- Experience leading outside vendors and suppliers is preferred.
- Experience solving technical service or manufacturing issues is preferred.
- Six Sigma Certification is a plus.
- Experience with Depot Service and Repair activities is a plus.
- Experience with Field Service and Repair activities is a plus.
- Robotics experience is a plus.
- Assembly equipment Design Experience is a plus.
- May coordinate and direct activities of other technical support staff and may be responsible for delegation of their assignments.
- Up to 10% business travel may be required.
The anticipated base pay range for this position is $89,000 to $140,185.
The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.
Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
Employees are eligible for the following time off benefits:
- Vacation - up to 120 hours per calendar year.
- Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year.
- Holiday pay, including Floating Holidays - up to 13 days per calendar year.
- Work, Personal and Family Time - up to 40 hours per calendar year.
For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits .
This job posting is anticipated to close on 9/2/24. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .
Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
