Systems Enginer - ArrowCore Group
Memphis, TN
About the Job
Title: IT Systems / Network Support Specialist
Location: Memphis, TN
Duration: FTE
Salary: $105,000 - $145,000
Summary:
Our direct client is seeking a IT Systems / Network Support Specialist to join their growing IT team. The successful candidate will play a key role in maintaining an optimal IT environment that empowers employees to perform their best work.
The team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. Engineers are encouraged to work across multiple areas of the company.
All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important.
Responsibilities
QUALIFICATIONS:
Location: Memphis, TN
Duration: FTE
Salary: $105,000 - $145,000
Summary:
Our direct client is seeking a IT Systems / Network Support Specialist to join their growing IT team. The successful candidate will play a key role in maintaining an optimal IT environment that empowers employees to perform their best work.
The team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. Engineers are encouraged to work across multiple areas of the company.
All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important.
Responsibilities
- Administer and optimize tools like Okta, Rippling, GSuite, Notion, various cloud services, and Slack to enhance productivity and collaboration across global teams.
- Manage employee laptops, focusing on top-notch security measures, and implement IT and InfoSec policies to safeguard information assets.
- Streamline the processes for onboarding new employees and offboarding departing ones, ensuring efficient handling of IT resources and access rights.
- Perform day-to-day network break/fix operations, with a focus on Layers 1–4 of the OSI model.
- Diagnose and resolve network-related issues, including logical and physical connectivity problems.
- Support and configure network fundamentals such as routing, switching, IP services.
- Provide support during technical network projects, including upgrades, deployments, and expansions.
- Proactively contribute to problem-solving efforts within a collaborative team environment.
QUALIFICATIONS:
- Education: Associate or Bachelor's degree in IT, Networking, or related field (or equivalent work experience).
- Experience:
- Beginner to intermediate experience with network layer operations (Layers 1–4).
- Basic to intermediate understanding of TCP/IP, network fundamentals, and network automation techniques.
- Certifications:
- Vendor certifications preferred, such as CCNA (Preferred).
- Familiarity with vendor hardware, including Cisco, Juniper, Palo Alto
- Preferred Skills & Experience
- Strong problem-solving abilities with a methodical troubleshooting approach.
- Excellent communication and documentation skills.
- Technical project management mindset.
- Strong team collaboration skills with a self-motivated, proactive attitude.
- Deep knowledge of enterprise systems, cybersecurity, and IT operations. Familiarity with managing cloud environments, SaaS applications, and endpoint security.
- Exceptional at diagnosing issues, implementing solutions quickly, and preempting future IT challenges with innovative thinking.
- Experience in managing cross-functional projects, ensuring IT initiatives support business objectives and are delivered on time and within budget.
- Strong interpersonal and communication skills to effectively collaborate with various departments globally and convey complex IT concepts to non-technical stakeholders.
Source : ArrowCore Group
