Systems Support Analyst - Vancouver Clinic

Responsible for supporting all Personal Computers (PC's), Thin Client's (TC's), Citrix Published Applications & VDI, Windows operating systems and applications including Epic Hyperspace. Manages help desk calls and service requests in a timely and accurate manner, including provisioning and de-provisioning of user accounts.

Schedule: 6:00am to 3:00pm Monday, and will need to be able to provide after hours support on a rotating basis. On site work required.

Hiring Range: $27.65/hour to $39.00/hour. Placement in the range is dependent on applicable professional experience and qualifications.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Customer Support:

• Triage & troubleshoot requests from callers and assist staff with technology and application problems, accurately resolve or properly escalate.
• Create and disable user, network, and application access.
• Accurately document all help desk contacts.
• Assist in the enforcement of Information Systems & Security policies.
• Participate in projects work as assigned.
• Participate in the User Support after-hours on-call rotation.
• Maintain user permissions using Active Directory.
• Contact and work with printer maintenance vendor to affect printer repairs, as needed.
• Troubleshoot connectivity problems from client systems to network port.
• Coordinate installation of new equipment and software.
• Train employees to use PC & mobile phone applications.

EDUCATION, EXPERIENCE, AND SKILLS

• Technical certifications in related field (computer science, information systems, etc.) or equivalent work experience.
• Two (2) years experience providing software support and PC maintenance and help desk support preferably in a healthcare environment.
• Strong customer service skills.

• Experience with standard applications such as MS-Word, MS- Excel, MS Project, MS-Outlook, A+ or MCP Certifications a plus.
• Working knowledge of client systems hardware such as PCs, Laptops, Thin Clients, Printers, Basic Wireless & Wired Network Communications, Tablets & Smartphones, etc.
• Proven ability to communicate effectively, both in written and oral form.
• Proven ability to work as part of a team, in a fast-paced production oriented environment.

• Proven ability to meet the needs of customers and enhance software usage, in a production environment.

Pay Range:
$27.11 - $40.67

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.