Systems Support Technician - AITHERAS, LLC

Job Title: Systems Support Technician

Location: Corpus Christi, TX 

Compensation: $27.14 ($4.22 in Health & Welfare Coverage)

Employment: Full-time

Immediate Need

Must be able to obtain Public Trust Clearance - (above 600 Credit score, no criminal history, no back taxes owed, no outstanding debts)

Responsibilities/Duties - This position provides troubleshooting assistance and problem
resolution for computer systems in a variety of environments. Such assistance and resolution
is provided for personal computers, servers and Local Area Networks (LANs).

• The specialist provides support to distributed PC/networking environment including installation, testing,
• repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers and other computer peripherals.
• Support responsibilities include software installation, and configurations.
• This specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
• Job duties require the specialist to install and test personal computers, printers, and other peripherals, configure operating system, and other application software programs.
• In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

 Qualifications 

• Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider.
• Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
• Prior experience in automated litigation support preferred.
• Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government’s word processing, spreadsheet, and email systems.
• Excellent oral and written communications

skills required.

• Pleasant telephone manner important.
• Undergraduate degree valued.

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