T&D Deliver CX Manager 1 - Johnson & Johnson Consumer Inc.

Kenvue is currently recruiting for:

T&D Deliver Manager 1

This position reports to Tech & Data Director Deliver CX, and is based at Skillman NJ.

Who we are

At Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson's and BAND-AID® Brand Adhesive Bandages that you already know and love. Science is our passion; care is our talent. Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours. For more information, click here .

Role reports to: Linda Wastack

Location: US

Travel %: 10%

Pay: $123,000 - $166,000

What you will do

The T&D Deliver CX Manager is responsible for:

Key Responsibilities

• Act as the Deliver CX ServiceNow & Genesys Manager working closely with the regions for smooth and standard implementations supporting Kenvue SC OKRs to enhance Customer & Employee Experience

• Work hand-in-hand as a strategic partner with business and technology teams and drive engagement with third party partners to deploy customer-focused Supply Chain technology products

• Help manage ServiceNow & Genesys TS and outsourced vendor relationships

• Lead continuous improvement and Enterprise investment strategy across the Supply Chain technology product lifecycle via internal and third party relationships

• Work across Supply Chain product squads to define innovative solutions, ensuring a coordinated and cohesive strategy

• Maximize return on investment from Supply Chain products by ensuring all product teams "build standard yet innovative solutions" to drive business value in alignment with stakeholder expectations

• Lead and manage a cross-product roadmap for Supply Chain Products including deploying the latest technologies across core Supply Chain areas

• Collaborate with leaders across Supply Chain technology and the business to ensure successful launch and continuous improvement across the product lifecycle

• Have a strong business understanding necessary to drive ownership, customer focus and excellence in program execution

What we are looking for

Required Qualifications

• Strong understanding of SC technologies - specifically ServiceNow, Genesys, SAP and integration technologies (ex. MBox, BPT IS, Web methods, Kong, etc.)

• 10 years of IT experience including business analysis, IT development, program mgmt. and testing

• Experience with Supply Chain business including order mgmt., planning, logistics, customer service and customer experience preferred

• Strong project management experience from workshop planning and requirements through technology selection and project execution including vendor mgmt. and business partnering

• Agile experience including scrum master, user story development, points planning, daily stand-up meeting mgmt. etc.

• Knowledge and use of DevOps tools including Jira, Confluence, Jenkins, Selenium, Ansible etc.

• Strong communication and presentation skills with offshore and onshore teams, peers, vendors and senior leaders

Desired Qualifications

• Bachelor's degree preferred in Computer Science, Technology, Telecommunications or Supply Chain Management

• MBA or Masters a plus

• Bi-lingual a plus (ex. Spanish, Portuguese, etc.)

• Specialization in ServiceNow, Genesys, SAP technologies desired

What's in it for you

• Annual base salary for new hires in this position ranges from $123,000 - $166,000. This takes into account a number of factors including work location, the candidate's skills, experience, education level & other job-related factors.

• Competitive Total Rewards Package*

• Paid Company Holidays, Paid Vacation, Volunteer Time & More!

• Learning & Development Opportunities

• Employee Resource Groups

• This list could vary based on location/region

*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic, and will not be discriminated against on the basis of disability.