T220403 - University of Alabama at Birmingham

Responsible for the development, design, installation and maintenance of a department s networked computers. Assume sole responsibility as the systems or network administrator . Manages the technical aspects of the system/network. Provides user support by troubleshooting PC and Network problems, as well as acts as a liaison with personnel who operate the University Backbone Network . May supervise other technical support personnel, such as Computer Technicians and Information System Specialist I s performing routine maintenance, repair, troubleshooting or PC/Network operations duties.

This position supports the Department of Medicine Information Technology Help Desk Operations Core Group. Tier 2 Support Configure PC/Mac Troubleshoot hardware and software Support, maintain, and enhance DOM IT Internal HelpDesk applications and databases Collect and maintain accurate annual inventory of all services compiled from various sources and repositories (i.e. SCCM, Casper, REDCap, Servers) Configure and troubleshoot printer, copier, etc. Maintain and support conference room equipment Train junior or new HelpDesk staff Write simple batch scripts to automate tasks Consult with vendors on troubleshooting and solution Work closely with HSIS and UAB Central IT on integration Write documentation and knowledgebase articles

Salary Range: %2447,665 - %2477,455

Bachelor's degree in Computer Science, Information Technology or a related field and three (3) years of related experience required. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE. A list of experience and education substitutions can be found on the UAB Compensation website, if job allows for such substitutions.

We are always on the lookout for dynamic and energetic person to assist us with these responsibilities. There are tremendous opportunities for growth and professional development. In addition to the technical responsibilities, the person will have these additional duties.

• Be a team player
• Self-motivated
• Effortlessly work in a constantly demanding environment
• Work under minimal guidance
• Excel in Customer Service
• Evaluate, test, and suggest new technologies
• Documentation
• Work closely with HSIS and UAB Central IT on integration.

The University of Alabama at Birmingham (UAB) is an Equal Employment/Equal Educational Opportunity Institution. UAB is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, religion, sexual orientation, gender identity, gender expression, and veteranrsquo;s status. Title IX of the Educational Amendments of 1972 protects individuals from discrimination based on sex in any educational program or activity operated by recipients of federal financial assistance. As required by Title IX, UAB does not discriminate based on sex in its educational programs or activities, including in admission and employment. Inquiries concerning the application of Title IX may be referred to UABrsquo;s Assistant Vice President and Senior Title IX Coordinator, the U.S. Department of Educationrsquo;s Office for Civil Rights, or both. UABrsquo;s Assistant Vice President and Senior Title IX Coordinator is Andrea McDew, 701 20th Street South, Suite 1030, Birmingham, AL 35233, 205-934-5493, amcdew@uab.edu.