Table Games Dual Rate Floor Supervisor - Buffalo Run Casino & Resort
Miami, OK 74354
About the Job
Position Purpose:
To provide direction and oversight in order to ensure a courteous, accurate, and efficient Table Game experience for guests on assigned shifts.
Knowledge, Skills, and Abilities:
- Enthusiastically support, actively promote, and demonstrate superior guest service in accordance with department and company standard programs.
- Enforce table games and casino policies and procedures.
- Strong knowledge of all games offered in the Table Games department.
- Monitor games to ensure house rules are followed by guests and dealers.
- Monitor games for potential dealer errors.
- Coach and train dealers on proper policy and procedures.
- Monitor and report player win/loss.
- Order fills/credits as needed and in a timely manner.
- Become familiar with signs of cheats and observe patrons for telling behaviors. Prepare paperwork for monetary transactions.
- Tactfully resolve guest complaints and render impartial decisions.
- Follow all Departmental reporting and notification guidelines.
- Encourage a positive atmosphere among guests and team members.
- Instruct guests on the rules of the games. Exchange paper currency for playing chips.
- Ensure that all guests have placed bets before play begins.
- Communicate guest or team member complaints to the Casino Operations Manager.
- Ensure all department team members follow departmental Guest Service Standards.
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other team members, guests, and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations.
- Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment.
- Adhere to all work rules, policies & procedures, and safety standards.
- Inspect cards and equipment periodically to ensure that they are in good condition. Report broken or malfunctioning equipment to your Supervisor.
- Ensure compliance with Title 31 record-keeping policies and procedures.
- Knowledge of all casino events and promotions.
- Obtain and maintain a gaming license.
- Ensure compliance with tip reporting procedures.
- Perform other duties as assigned.
Education/Qualifications:
- Requires High School Diploma or equivalent.
- Previous blackjack dealing experience and/or completion of a formal blackjack training school required.
- Must be at least 18.
- Requires strong math skills.
Licensing:
- Must be able to obtain and maintain the required Gaming License
Work Requirements:
Part-Time
Part-Time
- Requires problem-solving skills, and the ability to communicate effectively.
- Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and/or temperature.
Source : Buffalo Run Casino & Resort
