Tabletop Exercise (TTX) and Incident Response Program Manager - Citizens
Johnston, RI
About the Job
Description
The Tabletop (TTX) Exercise and Incident Response Lead is responsible for the planning, coordinating, and leading tabletop exercises designed to evaluate and improve the preparedness, response, and recovery capabilities of the Bank.
In this role, you will guide participants through simulated scenarios, ensuring a productive and educational experience while identifying strengths, weaknesses, and areas for improvement and will also be responsible for assisting with incident response for nontechnical incidents, inclusive of alerting via Everbridge when required and coordinating enterprise-wide mass notification exercises (maximum twice annually).
Primary responsibilities include these major buckets of work:
+ TTX Planning and Design:
+ Collaborating with Bank stakeholders to define exercise objectives, scope, and desired outcomes. TTX scope will range from small (Tech/Bronze level participants) to large (Silver/Gold).
+ Developing realistic and relevant scenarios tailored to the Bank’s needs, including potential injects and decision points.
+ Creating detailed exercise plans, scripts, and supporting materials, including maps, communication tools, and participant guides.
+ TTX Facilitation:
+ Leading tabletop exercises, guiding participants through the scenario while ensuring active participation and engagement.
+ Presenting scenario developments and injecting in a clear, concise, and timely manner.
+ Encouraging critical thinking and problem-solving among participants, prompting discussions and decisions in line with the exercise objectives.
+ Managing time effectively, ensuring all key elements of the exercise are covered within the allotted timeframe.
+ TTX Evaluation and Feedback:
+ Monitoring participant interactions and decision-making processes during the exercise.
+ Collaborating with evaluators to document performance, identifying strengths and weaknesses, and gathering lessons learned.
+ Facilitating post-exercise debriefs (hot wash) to capture initial feedback from participants.
+ Contributing to the development of After-Action Reports (AARs) that summarize findings, recommendations, and areas for improvement.
+ TTX Training and Development:
+ Assisting in the development and delivery of training programs that support TTX objectives and addressing identified gaps.
+ Providing guidance and mentorship to participants, helping them improve their crisis management skills.
+ Staying up-to-date with best practices in exercise design, facilitation, and emergency management.
+ TTX Stakeholder Engagement – Internal and External:
+ Working closely with various departments and external partners to ensure alignment and coordination before, during, and after exercises. This will include participation in external exercises as appropriate.
+ Presenting findings and recommendations to senior leadership and other stakeholders.
+ Incident Response:
+ Acting as point of contact for nontechnical incidents, providing updates to senior management and coordinating the incident response, engaging with relevant stakeholders as necessary. This will be a collaborative effort with the business continuity, physical security, facilities and EIM teams – depending on the nature of the incident.
+ Alerting via Everbridge as necessary.
+ Coordinating enterprise-wide mass notification exercises (maximum twice annually). This will be a collaborative effort with human resources and communications.
+ Managing escalation ensuring that unresolved incidents are promptly escalated to the appropriate management.
+ Coordinating an effort to identify critical existing and missing playbooks and working with enterprise architects to determine on and off network storage.
Experience and Skills:
+ Minimum of 3-5 years of experience in incident management, crisis response, business continuity, or a related field.
+ Proven experience in planning, facilitating, and evaluating tabletop exercises or similar training events.
+ In-depth knowledge of incident response and crisis management.
+ Familiarity with various types of risks and hazards relevant to the Bank’s operations.
+ Strong facilitation and public speaking skills with the ability to engage diverse audiences.
+ Excellent communication and interpersonal skills, capable of working with all levels of the Bank.
+ Analytical skills to assess exercise outcomes and identify key areas for improvement.
+ Ability to work under pressure, manage multiple tasks simultaneously, and adapt to changing circumstances.
+ Willingness to travel to support exercises at different locations, if required.
+ Ability to work flexible hours to accommodate the scheduling needs of exercises.
Education and Certifications:
+ Bachelor’s degree in Emergency Management, Public Safety, Business Continuity, or a related field.
+ Relevant certifications (e.g., Certified Emergency Manager, Certified Business Continuity Professional) are preferred.
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday through Friday 8:30AM - 5:00PM
Pay Transparency
The salary range for this position is $123,660 - $206,100 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits,
visit https://jobs.citizensbank.com/benefits .
#LI-Citizens1
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
10/01/2024
Source : Citizens
