Talent and Culture Manager (Human Resources) - White Barn Inn

A beloved local landmark for over 150 years, White Barn Inn is synonymous with warm New England hospitality, rustic charm and uncompromising attention to detail. Constructed in the 1860s, White Barn Inn’s original farmhouse has offered superb hospitality since the days of the Civil War. It has operated as the White Barn Inn since 1973. In October 2018, White Barn Inn was acquired by Auberge Resorts Collection, a unique portfolio of the world’s best-loved boutique luxury hotels and resorts. Just a 90-minute drive north of Boston, the inviting property is renowned as one of the country’s most distinctive getaways and features several room types, a pool, massage and spa treatments, gardens and a prime location near the sandy beaches and classic coastal town of Kennebunkport, Maine.

Be at the heart of our team, driving talent acquisition, development, training and standards  of excellence, and retention strategies that support our commitment to excellence. With your expertise in employee relations and passion for creating a positive workplace culture, you'll play a pivotal role in supporting all team members in providing exceptional employee experiences along their Auberge employment journey. 

• Create new team member recognition programs, ensuring team member engagement and satisfaction.

• Create and implement hotel policies that ensure compliance, fairness and consistency.

• Be the champion of all things culture, including team member events, team member reward programs, etc.

• Create, maintain, and update HR processes and procedures, including on-boarding, off-boarding, compliance, recruiting, team communications, and recognition.

• Advise leaders and be involved in;

  • Counselling, investigation and disciplinary process; produces and approves documentation.

  • Administer response to lawsuits/complaints/charges from agencies such as EEOC, NLRB, Wage and Hour, etc. 

  • Advise hotel leadership on the interpretation and implementation of hotel policies and applicable state and federal laws as it relates to potential litigation and human resources management.

• Support all department leaders in procedures, payroll, staffing, communications, team concerns, and questions.

• Engagement surveys;

  • Administer annual and on-going pulse surveys, 

  • Facilitate action plan development and follow-up for on-going improvement of the overall employee experience.

  • Administer, monitor, and base changes to protocols based on annual team member survey

• Ensure all safety plans, protocols, and trainings are current and correct.

• Deploy Auberge-wide Talent & Culture and Learning & Development initiatives.

• Coordinate special projects throughout the year, i.e, wage increases, performance reviews, DOL reports, revision of handbook, update job descriptions, revision of administration manual, etc. 

• Participate in coordination of benefits programs, as applicable, including.

  • Benefits (local annual enrollment, benefits fairs, billing/reconciliations, on-going Q&A, FMLA/LOA processing and compliance).

  • Liaise between all benefit vendors and staff, including Health and dental, and act as a point person for employees to contact with concerns and questions.

• Foster open door policy for all staff levels.

• Respond to and address all staff complaints, concerns, and issues that escalate to human resources, instituting new policies as needed to address issues and ensure policy enforcement.

• Oversee all recruitment including placing ads on internal/external job boards, arranging interviews for all candidates, making job offers, organizing start dates, and negotiating salaries.

• Monitor federal labor laws to ensure compliance.

• Participate in all decision-making processes for the property as a member of the executive leadership team.

• Manage all unemployment hearings, providing all necessary documentation and making court appearances as needed.

• Collaborate with outside counsel when and if necessary.

• 3+ years HR Manager experience

• Ability to function well in a high-paced and busy environment.

• Hotel or Resort experience preferred.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

US Hotels New England LLC is an Equal Opportunity Employer, M/F/D/V. US Hotels New England LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, US Hotels New England LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.