Talent & Engagement Program Manager at Memorial Hermann Health System

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Responsible for owning strategic, tactical, cross-functional and technology projects and programs that support Memorial Hermann's Talent Organizational Development and Learning (OD&L) Center of Excellence. This includes development of the overall program strategy as well as tactically delivering on program objectives. The role will own end-to-end project, change, and budget management of assigned programs including development of KPI reporting, providing visibility of status, milestones, and performance across all projects. Reports to the Director of Talent & Engagement.Job Description

MINIMUM QUALIFICATIONS

Education: Bachelor's degree in HR, I/O Psychology, Instructional Design, Organizational Development, or related field from an accredited institution required. Master's Degree preferred.

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• Five (5) years of progressive experience in program management in the areas of talent, learning, leadership development, change management, and/or organizational behavior.
• Primary responsibility will be over leadership development programs, coaching & assessments and talent initiatives at a systems level.
  
  Certified practitioner of one or multiple of the following assessments would be preferred: 360s, Hogan, Birkman, DiSC, StrengthsFinder
• Customer service focused leveraging human-centered and agile design approaches.
• Demonstrates creativity, thought leadership, and problem solving to advance and improve program areas.
• Ability to demonstrate urgency, responsiveness and independently manage multiple projects simultaneously in a fast-paced environment.
• Proven project management skills, attention to detail, ability to influence others, and strong organizational skills.
• Ability to navigate ambiguity and competing priorities and provide thoughtful change leadership.
• Effective oral and written communication skills.

PRINCIPAL ACCOUNTABILITIES

Accountabilities may vary according to the programs managed. The role will be assigned to one or more of the following key focus areas. Responsibilities include, but not limited to:

Instructional Design and Technology

• Lead a small team of Instructional Designers and Lead LMS Administrator (Cornerstone) to design, develop and curate a comprehensive portfolio of learning solutions, tools and resources for all levels of the organization.
• Accountable for the Memorial Hermann University's LMS platform (Cornerstone) including course uploads, technical troubleshooting, internal and external system integration and reporting.
• Partner directly with leadership and subject matter experts (SMEs) across the organization to conduct storyboard design sessions, architect learning solutions and develop training programs and resources such as instructor-led or e-learning courses, presentation decks, scripts, job aids, and discussion and training guides.
• Grow and develop instructional design knowledge, skills, and competence of Educators, SMEs and business partners to ensure content is relevant, targeted, scalable, defined and engaging.
• Build and establish relationships with external instructional design, media, and technical vendors to proactively fulfill increased design development needs.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Training and Development

• Lead a small team of Training Specialists to develop, deliver, and coordinate training programs and courses such as new employee orientation, consumer experience, leadership development, and new leader assimilation/orientation workshops.
• Manage processes, governance, communications, and learning content for Memorial Hermann University.
• Facilitate leadership development and training program in both virtual and traditional classroom settings in a highly interactive and engaging manner.
• Collaborate with the Instructional Design team and external vendors to develop and increase program offerings.
• Develop and deliver train-the-trainer and leader-led training workshops to establish a pool of competent, cross-functional instructors across various Memorial Hermann University colleges.
• Build a talent pool of supplemental training specialists and proactively establish relationships with external vendors to respond to increased training delivery and training content needs.
• Utilize Cornerstone (LMS) to manage courses/deliver; this includes, but is not limited to, setting up sessions, establishing email content and cadence, and managing rosters.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Talent Management and Engagement

• Lead enterprise-wide Talent Review, Succession Planning, and Performance Management programs including designing and developing the processes, tools, and technology (Workday).
• Manage the leadership assessment, simulation, coaching, and executive and physician leadership development programs.
• Partner with operational leaders, HR Business Partners, and key stakeholders to continuously review talent action and succession plans throughout the calendar year.
• Conduct org-level needs assessments to determine talent readiness as well as current and future state gaps.
• Collect end-user and leader feedback to consistently fine-tune talent management solutions, including communications, systems, content, and overall experience.
• Lead the annual employee engagement survey process to gain insight and identify opportunities for improvement. Share data, feedback and initiatives with leadership and key stakeholders.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.