Tap Room Manager - ABITA BREWING CO

Job Title: Tap Room Manager

Location: New Orleans

Department: NOLA Brewery

Reports To: President

FLSA Status: Exempt

Position Summary

The Tap Room Manager will manage and oversee the daily operations of the New Orleans’ Brewery and Tap Room.  This position will have a strong knowledge of all thing’s hospitality, beer and customer service as well as the ability to establish and achieve company objectives in sales, service, quality and appearance while maintaining a culture and atmosphere consistent with the Abita brand.

The manager and staff are expected to be experts in beer, serving techniques, as well as historians for Abita.  Ongoing education and training spearheaded by the Manager and Brewmaster will serve to ensure that each staff member is well-prepared to provide each guest with an exceptional experience.  This position will oversee daily bar operations, events, and will ensure total guest satisfaction while helping to increase sales, profits and brand awareness.  

Essential Duties and Responsibilities include but are not limited to:

Staff Management

• Hiring and managing staff for the tap room operations, including employee onboarding, scheduling, facilitating staff meetings, and conducting annual performance reviews.

• Manage staff training, including beer training, customer service training, and draft beer quality mechanics.

• Oversee daily shift responsibilities and employee productivity.

• Work with staff on systems, standards and innovation.

• Ability to perform all functions of the department.

• Quality assurance of service and products.

• Maintain a safe, healthy work environment for our staff and guests, ensuring all company policies and compliance regulations are understood and adhered to.

• Maintain a welcoming, educational, exciting and inviting experience for all guests.

• Manage guest satisfaction and overall visitor experience.

Tap Room Operations

• Manage all inventory ordering and control.

• Work with the Marketing Department to come up with events and promotions that will bring in new customers and increase revenue.

• Field event inquiries and oversee events.

• Provide event reports to Senior Management after all events.

• Creation and execution of SOPs for daily operations.

Financial

• Adhere to company standards and service levels to increase sales and minimize costs, including beverage, supply utility and labor costs.

• Maintain records of invoices, past confirmations, electronic records of revenue, sales voucher tracking, event inventory and event scheduling.

• Assist in ensuring that all financial (invoices, reporting) and personnel/payroll-related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

Safety and Planning

• Assist with the enforcement of sanitary practices for beverage handling, general cleanliness, and maintenance.  Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.

• Responsible for ensuring consistent high quality of service.

• Maintain professional image, including cleanliness, proper uniforms, and appearance standards.

• Estimate beverage costs. Work with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.

• Must be certified with ServSafe, Beer Permit, CPR and First Aid.

• Ensure proper security procedures are in place to protect employees, guests and company assets.

• Ensure a safe working and guest environment to reduce the risk of injury and accidents.  Completes accident reports promptly in the event that a guest or employee is injured.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations. 

• Hours may vary if emergencies arise (typical workweek = 45 hours).  

• Professional presence is required.

• Occasionally as a requirement of this position, the employee will be required to stand, balance, stoop, crouch, sit, and walk, including substantial movements (motions) of the wrists, hands, and legs; use hands, handle or feel, and reach, push, pull with hands and arms for extended periods of time. 

• This position frequently pushes/picks up/carries equipment.

• Work with office equipment such as computers, phones, fax machines and copiers.

Supervision of Others

• Supervision of Beer Guides.

Education/Qualifications

• High school diploma or general education degree (GED). 

• College degree is preferred. Bachelor of Science degree in hotel/restaurant management is desirable.  A combination of practical experience and education will be considered as an alternative.

• Knowledge of computers (Word, Excel, Outlook).

• Proficient in purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping and reporting.

• Possess good oral and written communication skills for dealing with diverse staff and guests.

• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to problems.

• Ability to coordinate multiple tasks while maintaining required standards of operation in daily Tap Room activities.

• Must possess a valid driver’s license.

• Must be eligible to work in the United States.

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Abita Brewing Company reserves the right to revise and alter this job description as needed as duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.