Task Force Front Office Manager - HHM Hotels - Philadelphia Region

Opportunity:  Task Force Front Office Manager

HHM Hotels is seeking a Task Force Front Office leader to lead and manage the front office team on property and provide short-term and/or long-term coverage when needed. This individual is expected to work in a fast-paced, results-driven environment and adapt to different properties including full-service, luxury, select-service, and boutique hotels. 

Potential Career Path  

Task Force Assistant General Manager – Task Force General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate’s or Bachelor’s degree preferred.
• 4 to 5 years hospitality related experience preferred, management experience required.
• Required ability to stay on-site for short-term or long-term coverage.
• Marriott and Hilton experience.
• Brand and system administrator experience.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• 100% travel to hotels throughout the United States is required. 
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It