Taxpayer Services Representative at Cook County Treasurers Office

Job Overview

Assists the general tax-paying public with general questions pertaining to the collection of real estate property taxes. Researches property tax issues and advises with resolutions. Serves as a cashier to collect taxes as needed.  

Typical Duties

Provide professional client services, which include but are not limited to performing accurate transactions, and greeting the client. The candidate will refer clients to other departments or offices as needed.

Perform the basic transactions that include but are not limited to such accepting applications, verifying documentation and entering data.

Performs general cashiering functions as needed to assist with tax collection needs. Processes checks, money orders and works with cash. 

Resolve customer concerns via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information.

Provide accurate information derived from a variety of records on taxes, legal property descriptions, tax sale, and other matters of major importance in tax projects many of which involve complicated and extensive examining, searching, recording, computing and reporting activities.

Thorough knowledge of general clerical procedures involved in tax record work and special knowledge of procedures related to examining records for tax data, reporting and recording results and in computing interest, fees, penalties and other costs. 

Understanding of legal regulations connected with tax and property records and reports. Ability to perform the more difficult computing assignments involving major financial returns to the County, as well as taxpayers.

Minimum Qualifications

Two years of college and/or work-related experience.  Computer literacy, including Microsoft Windows and Microsoft Office (Word, Excel, PowerPoint).

NOTE:  The duties listed are not set forth for purposes of limiting the assignment of work.  They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work.