Team Lead- Mortgage Loan Processing/Account Management - Spring EQ LLC

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner.  Our values are to

• Be kind and treat all people – teammates, customers, and vendors – with respect and consideration  
• Be adaptable and embrace change
• Be accountable and take responsibility and deliver the effort to fully complete the task
• Be better and strive for continuous improvement in ourselves, our team, and the company for our customers
• Be part of the solution and solve problems, find the answers, and collaborate
• Work hard, have fun, and get things done

Spring EQ is seeking a full time, experienced  Team Lead for our Third Party Origination Operations  Account Management team in Plano, TX.   The Team Lead will be a subject matter expert and first line supervisor for the account management/processing department.

The ideal candidate will have successful experience providing guidance for processing home loans, responsibility for distribution of work, reviewing pipelines, and first hand knowledge of  performance coaching. He or she will serve as an escalation contact to help solve system and process issues that arise.

• Provide assistance to the team of loan processors
• Coach and develop loan processors
• Monitor job performance of loan processors
• Oversee processor pipelines
• Assist on loan files when processors are out of the office
• Work cross-functionally with sales, underwriting & closing on escalations
• Identify opportunities for process improvements
• Spot check loan files for quality submissions to underwriting and provide feedback
• Maintain a scaled down pipeline of 5 to 10 loans
• Other duties as assigned

• Minimum of 5 years working in the home lending industry
• Minimum of 3 years as a Loan Processor required
• Minimum of 2  years team lead experience a plus
• Working knowledge of mortgage compliance regulations
• Experience with Conventional loans
• The ideal candidate will have a self-starter mentality with the ability to solve open ended business challenges
• The ideal candidate will enthusiastically contribute to a culture of innovation and continuous improvement
• The ideal candidate will know how to collaborate with team members in a remote environment while also working independently with minimal supervision
• Time is money – At Spring EQ we recognize the importance of working with a sense of urgency. Ideal candidates will possess the ability to thrive in a fast-paced, team-oriented environment
• Spring EQ values personal excellence, integrity and accountability – we need candidates who demonstrate these qualities in their everyday lives