Team Lead, Patient Service Representative - Signature Health, Inc.

Team Lead, Patient Services Representative

Are you looking for an organization where you can grow while making a positive impact on people's lives? At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential.  

Our core values are the foundation of who we are: 

• People First mindset where we honor our colleagues and patients 
• Striving for Excellence in our work each day 
• Can Do approach where we roll up our sleeves in response to opportunities and challenges 

In addition to a rewarding career, as a full-time employee, you will have access to the following employer/employee paid benefits: 

Full Time: 

• Medical, Dental, Vision 
• Robust earned paid time off program (PTO) 
• 401k match 
• Various Life Insurance Options 
• Short- and Long-Term Disability (Not applicable for school-based employees) 
• Federal Loan Forgiveness Program (available on eligible on roles) 
• HealthJoy - no cost medical and mental health online resources available Day 1 (coverage extends to family members living in the same household) 
• Tuition & Professional Development Assistance 

If you value the people around you, strive to be the best version of yourself and have a can do mindset, then Signature Health could be the best place for your next career. Read below on how you can make a difference in our community and apply today! 

SCOPE OF ROLE

Reporting to the Manager, Patient Services, the Team Lead, Patient Services Representative will provide excellent patient support by insuring the thorough completion of patient registration, maintaining the accuracy of patient information and insurance coverages in the EHR and through proficient scheduling. The Team Lead, Patient Service Representative will ensure a consistently excellent patient experience when answering phone calls, greeting patients and their families, checking in patients for their appointments and assisting patients with scheduling.

HOW YOU’LL SUCCEED:

• Consistently friendly, courteous, and welcoming demeanor to all patients and their families.
• Ensure all patient registration items, required data and documents are consistently and accurately captured and updated as needed in the EHR.
• Accurately schedule all of SH's available services while ensuring provider/clinician schedules are effectively managed.
• Consistently address and collect copayments and other amounts owed, ensuring patients are aware of their financial responsibility and referring them for financial assistance when needed.
• Strong team member by consistently demonstrating dependability, patience, kind and professional communication, and willingness to assist colleagues.
• Ensuring excellent attendance with minimal unplanned time off/call-offs.
• Ensure all patient insurance and coverages have been properly verified and are accurately reflected in the EHR.
• Protect patient confidentiality and right to privacy by adhering to HIPAA regulations at all times.
• Ensure all daily tasks are consistently completed efficiently through effective multi-tasking and organization.
• Assist the Manager, Patient Services with developing a schedule to ensure adequate PSR coverage, in on-boarding new PSRs and maintaining their competencies, and in office supply ordering/distribution.
• Stand-in for the Manager, Patient Service in meetings as requested.

  KNOWLEDGE & EXPERIENCE:

• High School Diploma or equivalent required.
• 2 years medical office or related experience required, specifically in registration and scheduling.
• Previous experience in a primary care or behavioral health setting required.
• Epic experience required
• Proficient computer skills with a working knowledge of Microsoft Suites required
• Knowledge of insurance, specifically Medicare, Medicare Advantage, and Medicaid required.

 WORKING CONDITIONS:

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work. 
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Administrative